Trove Johor Bahru

1. The breakfast spread is the best of my many stays among the JB hotels. . 2. Very ESG there's a water dispenser in the room including hot water. 3. Good view can see the RTS link bridge from the woodlands side. 4. The room is big and spacious. 5. Shower water pressure is good. 6 there's digital lock safe.

The location is good which is just at central of the city. It’s also nearby the rest of the restaurants and shopping mall. If you are coming JB for work or holidays this is good location.

Nice enough hotel, check in process was smooth. Aircon in the room was not cool enough. Breakfast was not too bad. There's nice eateries nearby. Overall is a pleasant stay.

Breakfast was okay, although some dish was salty. Gym was well-maintained, and clean.

Able to check in earlier in the morning 7am with rm100 top up. Booked another day on another platform and able to transfer over smoothly to another room. All good except for the dispenser that might be over due to change filter (April 2024). Drank some and felt wierd. The other room tastes normal.

All good. Breakfast was fantastic. Amenities were great. A smooth check ins etc. All staff were alright until I requested for a late check out it being a Friday and my spouse had to attend his usual Friday prayers in the mosque. So I told the front desk maybe till 1.30. He said yeah sure so we charge RM50 an hour assuming you need to stay till 2pm then it will be RM100. This is THE FIRST hotel had actually has a staff say that. You could be more diplomatic and more customer service ethics and turn me down nicely right? No you chose that way and I was so appalled and I said I do not want to pay any extra that is why a request for a late check out. We can’t because we have a full house. To which I understood if he would have said that sooner in a cs ethics way. No emphathy no warmth. Cold and his body language was like telling me to shoo away out of my face. That actually irked me. My spouse actually gave a piece of hard lesson to front desk staff unexpectedly when we checked out hours latet. The manager came out and we told him what happened. To sum it all, we shd identify who needs training and you do not need to use inappropriate language to appear/sound rude or unpleasant. Never judge a book by its cover. Anyhow the stay was alright. I recommend it.