Modern Luxury Shoplot Style Sutera 3BR 10pax

The overall experience was good but there were a few hiccups. First off, the customer service wasn't exactly on point. Since it’s a self check-in setup, I expected them to reach out with the check-in details, but nope, nothing. I had to chase them down myself on the day of the staycation. Sent a message, but the response was slow, ended up having to call them directly. Even then, the check-in instructions didn’t come right away, despite them saying they’d send it over quickly. I had to follow up again before they finally sent it over. It was honestly a bit of a hassle. Second off, the cleanliness was a total letdown. The living room had sunflower seeds all over likely the leftovers from whoever stayed before. It’s definitely a hygiene issue. However, the rest of the place was actually pretty decent. The bedroom was cozy and the bathroom was spotless. Plus, the location was super convenient and the overall vibe of the place was really nice once you settled in. It definitely had potential to be great if the small stuff like customer service and cleanliness got sorted out.