Fairlawns Boutique Hotel & Spa

Classy. Each room and public space is beautifully furnished. But it feels comfortable. Outdoor space and spa equally nice. Bright and airy at same time. One of the most exciting "hotels " that we've stayed at around the world. Rooms large, up to date. The restaurant has two sections. Indoor and outdoor. Food wow/excellent. Definitely would go back

The rooms at Fairlawns are large with comfy beds and fantastic bathrooms, couldn’t fault them . Breakfast excellent, didn’t use the spa so can’t comment on this Dinner very good although I feel there is room for improvement on this, the sorbet palate cleanser should be left out as this is not good, and maybe a couple of simpler dishes ie grilled chicken or salmon could be added Staff are lovely Was worried about staying here as some of the comments are awful, but I can honestly say this is a great hotel and I have stayed in lots

Excellent facility. Rooms are very nice with large bathrooms and nice walk in closets. The grounds are lush and well maintained. Located in a residential neighborhood, it was very quiet. The food at the restaurant was upscale and reasonably priced. All of the staff were very friendly.

The hotel grounds and staff are amazing. The rooms are very era-specific and need updating. The bed was comfortable. The restaurant is ok; I would book reservations at one of the many off-site options. I was on a Tauck tour, so we had no choice on one night. The breakfast was good - but slow.

My wife and I stayed here for two nights three weeks ago It was our first night in Africa before a 22 day safari trip Sadly the FBH was shocking in almost every way We had travelled 15 hours from England and arrived around 10.00am We were shown to our lovely room but it was very hot in the room so we tried to turn the heat down via the air con We could not do so so asked staff to help , they did so and told us the air con was now working fine We went back to reception and asked if anyone could take us the the Cradle of Life museum , how far away is was , etc We were told it was 30 mins away by car, had a wonderful resturant ( we were getting hungry by then ) and we booked a trip We boarded a van with our guide , an hour and a half later we arrived at the exhibition . We took our guided tour and went to the resturant for lunch , the restaurant was closed ! We arrived back with our driver at 2.10pm , he had told us we needed to be back with him by 2.30pm to make sure we could visit the caves where 2.0m year old skulls were found . We were very excited Our driver said that it was now too late to visit the caves so we sat in the van for almost two hours to get back to the hotel! We went back to our room which was like an iceberg , the air con had not been fixed Over the next five hours we could not use our room as it was too cold and we could not turn up the room temperature.The hotel staff kept telling us the air con was fixed , we kept telling them it was fixed We had a cold shower and as we could not sit in our room we went to the bar Five or six people were drinking in the bar . We waited 15 mins + to be served , then had to go to reception to ask for a bar person Eventually , someone arrived We had dinner in the hotel , it was average food and went back to our room . The air con was still not working so we had to report it again and vacate our room despite being ready for some sleep About 90 mins later the air con was fixed So, we could not use our lovely room for about 6/8 hours and the staff would not accept , for many hours , that they had not fixed the problem The next day we had a good breakfast and toured Joberg We arrived back for a late lunch We sat on the lovely terrace for 20+ mins waiting for a menu or to offered a drink Still no waiters came , we had to go to speak to them to achieve service The lunch was good but very very slow in being cooked and served We had booked a massage each for 4.30pm We went to the Spa to enjoy the pool , steam room and jacuzzi It was a nightmare ! Loads of staff were wandering around, but the pool area was disgustingly dirty with empty drink glasses bottles half eaten food and wee towels everywhere Despite big signs saying use mobiles quietly and respect the no loud noise policy , six or so guests were having a loud party . The steam room could not be used as the party goers had tipped booze in there and it stank The staff milling about did NOTHING to

We stayed one night before our Sabi Sand safari. - Room was spacious and comfortable. - Our group of 8 appreciated the private dining room for our convivial dinner. My roast belly pork as average - crackle was not crisp. - Breakfast was very busy but liked the included a la carte options. - Beautiful grounds and we felt very safe.

This hotel was highly recommended to us - we have a one night stay on our way to the airport and onward travels. Hotel is beautiful as is the room but basics are missing - no shower gel etc in the shower and had to come out of the shower wet in search of products by the sink. Why put shampoo and conditioner by the sink? Also sat down to dry hair and could only see the very top of my head in the mirror! Sounds petty but as a five star hotel, these are simple requirements. Also just had a meal and had to send a cold burger back.

We spent two nights at Fairlawns Boutique Hotel. It is an impressive property, decorated beautifully with old world charm. Our room was spacious, pretty, clean and quiet. The food was good at the restaurant though service can be a little slow. One oddity with our room is that no hand soap is provided. We had to use the soap provided for showering to wash our hands, etc. The hotel provides free shuttle service to the nearby upscale Sandton Mall, which has a variety of restaurants.

Having stayed at the Fairlawns a number of times it is sad to see their standards have dropped. Firstly - only one bottle of water in the room. I was told by the manager that I have to phone housekeeping for more. Fridge door was left open so it was warm and so were the (4) cold-drinks inside it. Only two towels in the bathroom - for a 5* hotel there should be two towels per person. Room service menu was a shocker. It is a typed piece of paper folded - with only 4 or 5 items to choose from (fish and chips, a heart attack burger to name a few). And finally - no products whatsoever in the shower. Again, I was told by the manager that I should move the products from the basin to the shower and back again. Seriously not good guys.