Utente ospite
25 dicembre 2023
My bad started well before checking in, as I tried for 3 hours to change dates, but instead I had to cancel to re-book; although free cancellation was available the site suddenly disabled this option, si I called the hotel, then Agoda, then send emails fir both and..not a single reply. So I’ve lost one night and that was not refundable. Once arriving at the hotel, I felt like stepping in a workshop, criwdy, noisy and dirty, high volume music and plenty of construction materials. The receptionist confirmed my loss and skipped from any responsibility and told me to complain with Agoda. Heading to the room through a very long corridor (200 m) I met around 50 non-guest noisily partying at the swimming pool (don’t be fooled by the stretched pics, both pools are tiny) and that made me sick and regret of my stay, as I was looking for a quiet hotel with a pool. The room was at good size, but found a broken AC remote control so had to walk back the 200 mts - they don’t have a telephone to call reception - and later on I had to repeat the process to ask fro a insect killer as there was a monster “cucaracha” on the toulet seat. Always passing by that drunk and noisy disgusting pool party. Well this morning is my 2nd day, and I found that my booking with wifi and breakfast had no wifi nor breakfast, and again, they skip and ask to call Agoda. Really, this is my worse experience ever, so I will skip my last night and will leave thus noisy and dirty place. Perhaps will consider to avoid Agoda from now.
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