Hotel in zona Excell Park, Johannesburg

Si può vedere che questo è stato un grande luogo per rimanere nel suo giorno di giornata, ma ha declinato nel tempo. I negativi che ho vissuto sono stati che il posto era ben usato, stanco e in bisogno di qualche investimento. Esempi di: carpette indossate, buchi nel tavolo da pranzo, asciugamani da bagno, bacino che non si drenano rapidamente a causa dei capelli mattoni nel strainer (sono fissati lo stesso giorno), rack di borsa rotto (sono fissati lo stesso giorno), La prova di un problema di vapore nel cerotto sul muro vicino alla finestra, il ventilatore del bagno è marrone scuro con anni di polvere sul grill nel tetto, nessun barista in servizio - è stato servito dal personale di ricezione. A parte un buffet non ci sono strutture per il cibo, nemmeno per un snack leggero. Devo chiedermi se si tratta di un hotel o solo un luogo di conferenza con alloggio. Se è un hotel, allora questo non è certamente il quarto istituto stellare nonostante abbia quattro stelle accanto al loro nome sul loro sito web. Vorrei restare qui ancora? Possibile, ma solo perché è conveniente e so cosa aspettare.

The hotel is beautiful and situated on a gorgeous golf course very close to Cresta Shopping Centre - however it feels like you are in the country. I checked in for 3 nights - looking forward to baths each night as I have only showers at thome - and was warmly welcomed by the reception team (not my first stay there so I was happy to return). I was given a room close to the pool and at first, all appeared well. The room is well appointed and very spacious with a gorgeous bath and shower. The bath however leaked out all the water and despite adjusting the pop-up plug, the water loss was significant and I eventually gave up the idea of a bath. By the way, the washbasins also leaked out all the water. I then reported it and apparently it was 'fixed' by the maintenance team the following day. Needless to say, the bath still leaked ( but slightly less this time). I again reported it for fixing the next day. The next day, I was moved to a gorgeous suite, the Ernie Els suite, which was truly lovely and much appreciated. I couldnt wait to have a bath! I ran the bath and went to make a cup of tea. I arrived back in the bathroom and .... voila! no water in the bath. Exactly the same problem AGAIN! Both washbasins also leaked by the way as I was trying to revive a bouquet of flowers in one of them and found after two minutes, the basin was empty. A few other things were wrong too - the gas fire in the room wouldnt automatically ignite - you needed a lighter (I'm a non-smoker). The curtain had come off the rail. The TV in the bedroom would not switch off and also only had a very soft volume level that could not be increased. On a positive note, the breakfasts were awesome and the general staff really helpful, professional and service orientated. The maintenance team however, needs to be challenged on the plumbing/water losses in the rooms. So I never did get my bath that I so desperately wanted in all the 3 nights I stayed there...

From the check in to the day we left, it was one thing after the other. 1. The team that was checking us in was not consistent, the one half was not willing to go the extra mile to solve our request (being moved from a 2 single bed, room to a double bed, room) and the other half made promises that they could not keep (said that we would be moved the following day, without checking for availability first). 2. My colleague asked for the iron numerous times over the period of our stay, and it NEVER came, she had to go get it herself. 3. We ordered room service, and the food came after an hour plus, AFTER i made an enquiry about my order, which was when they were only assembling it. I do get that it might take time however communication on ETA is important. 4. When the food eventually came, there was no cutlery and no condiments. I could write more, but you get the picture.

Stunning Datenight❤️ Absolutely wonderful evening with fantastic service and exquisite food❤️ We arrived, hoping that they would have a table for us, as we had not made a reservation 😳 They were absolutely fantastic, showed us to the best table that was reserved...and made us feel absolutely welcome, even though the restaurant was full 😊 We ordered a yummy wine whilst listening the fun, LIVE music and thought that it would take a while for our order.. We were happily surprised, when our food arrive in record time🌹😊 I ordered the beef Espetada, rare, with their seasonal veggies. 🌹 It was delightful and perfectly prepared🔥 My husband ordered the Pork ribs and wow😍 Equally succulent, melt in your mouth, exquisite 🌹 We finished off the night with their delicious chocolate brownies and Ice cream and a second bottle of wine🔥 Our server, Sharon was respectful attentive, thoughtful and extremely helpful🌹Loved the way she looked after us❤️ I would highly recommend their restaurant. Ps...cannot wait to experience their Datenight, Couple special 😊😍😊

Servizio di classe mondiale...Siete il plug Ci siamo goditi il nostro soggiorno sarà sempre il nostro a casa lontano da casa.. È un ottimo personale con buona cura dei clienti le vostre camere sono super pulite anche vicino a un centro commerciale...✅✅✅

L'appartamento era pulito e molto spazioso, ci piaceva il nostro soggiorno, ma non ci erano abbastanza asciugamani per 4 ospiti.