Hotel in zona Moti Mahal Palace, Jodhpur

We celebrated our anniversary at the royal palace in Jodhpur and the complete experience will be etched in our memories forever with the outstanding Taj hospitality and service catering to personalised needs and fulfilling all requirements, and sometimes going even beyond. We encountered some issue while making a reservation on Tajhotels website, but it was addressed in due course by Akshay Sharma and Harish Palaria from the Reservations team. We were received well by Aniket at the Reception who gave us a short tour of the palatial property with great details and history, before showing us to our room. He was warm and welcoming. A special thanks to the housekeeping room staff of Arifji and his team for the wonderful floral room decor and personalised greeting card wishing us on our joyous occasion. Dineshji from housekeeping was also very humble, jovial and receptive. A special mention to Harsh who gave us a great mocktail making class and shared his knowledge while making two drinks in the evening. It was a fun session at Trophy Bar. At the Risala restaurant for hi-tea and breakfast, we were served well and taken care of by Yashji and Amanji respectively. Special mention to head chef Shobhitji for catering to my special Jain food needs and requirement. The evening hi-tea could have some Jain food items and desserts too. Our highlight for this holiday would be the special treatment we received from Swaroopji who helped us with our videos and pictures and special celebrations to make this one of our most memorable trips. A special thank you to all the staff who would greet us by our last name throughout the property and wish us Happy Anniversary with a smile at all times. Such experiences are what make the Tajhotel hospitality above 5 stars!

Ho avuto degli scambi di email con l’Assistant Front Office Manager per un check-in anticipato e per dei chiarimenti sulla stanza. Mi ha stupito la freddezza e, oserei dire, la mancanza di gentilezza nelle risposte, capitatemi per la prima volta nella comunicazione con hotel internazionali a 4 o 5 stelle. La colazione era completamente vegana, cosa che non viene messa nella giusta evidenza dall’albergo. Io infatti, ero convinto che, essendo un Radisson, catena che frequento spesso, avesse la classica colazione internazionale e indiana. Non l’avrei scelto sapendo che veniva data una colazione vegana. Il personale è preparato, competente e anche molto presente. Questo ad eccezione del personale addetto al check-out che ha avuto uno sguardo ironico alla mancata accettazione del pos di ben tre carte di credito tramite contactless. Sono stato costretto ad utilizzare una delle tre carte fisicamente, che, ovviamente è stata accettata. Era infatti il pos che non funzionava con pagamenti contacless. Nonostante ciò, non ho ricevuto nemmeno una mezza parola di scuse. È senza dubbio un buon hotel, con un buon personale, ma chi lo gestisce dovrebbe avere più cortesia e riguardo verso i clienti.

This place has an amazing view. Very nice rooks, very comfortable, awesome staff very helpful. Great food. Overall very nice stay.

I was very impressed with hotel. Decor, rooms etc. What impressed me was the staff there. In reception and restaurant. Very cooperative and polite. For example I made complaint of their ac which was too cold and remote of it never worked. But the reception and ac staff found some solution and managed to reduce cold. Same with restaurant staff, we stayed for a week, and they never refused us anything. Ajay Shetty Room 506 Sept 18-27