Recensioni su Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)

Great room with amazing scenery, however the bed is kinda of hard. The some staff isn't friendly especially the driver and the location isn't strategic. There is no restaurant or anything near the hotel, the only choice is the hotel canteen. The hotel also really far from the JiuZaiGou Scienic Area, and the transportation services given by the hotel isn't escort you the scienic area but just drop you to the nearest bus station. Also, you need to use taxi service to return to the hotel from the scienic area. Overall, its a place with great scenery and room, however the some staff arent friendly and the location is really bad.

("I hate this place!!!" is what I would have said if the staff had not come to our rescue. During our 3D2N stay, we had moved into 3 different cabins. In the first cabin, the rain shower felt like weak rain droplet due to weak water pressure; then toilet had weak flush that our poop could not be cleared even after 30 over flushes, and then the flush stopped working. We changed into another cabin the next morning as it was already late at night. The second cabin also had issue. When we turned on the floor heating and air conditioning heating for more than 4hrs, it was still not working and the room was still at 3 degree Celsius. It was really cold and we had no choice but to wear our winter gear with heat packs on us, figuring out if the heater would finally work. The staff provided us a portable heater (refer to last picture) as we would not want to change to another cabin anymore. However, our toilet flush stopped working and this forced us to change to the 3rd cabin. This would have been a wonderful stay if the room's basic facilities had worked normally. But thanks to the excellent service of the staff, we could tell they really tried their best to fix the issue immediately whenever we raised the problem. Now for some really good things we appreciate about this place: 1) If you are looking for a nice glamping experience, this is the place to go. The room is beautiful and the view is amazing. (Do check out cabin 8 and 9). You may get to be close to animals too. (refer to picture) 2) If you are looking to enjoy the stars without much light pollution, this is the place to go. (Suggestion to the staff, please replace the street lamps with motion sensor. So that the place can be darker at night for star viewing. Your street lamps are too bright with no cars moving around. Refer to 2nd last picture. This is the brightness of the room with all room lights off. But the street lamp had spoiled the star viewing from the room.) 3) They provide free car transport to fetch you from the bottom of the hill. (Note: Their didi GPS of the hotel is wrong. The didi might drop you half way off the hill. So better request for free car pick up service from bottom of the hill with the hotel.) 4) The communication with the staff via Wechat is fast and responsive. We are already connected with them before we depart from our country. When you reach Huanglong Jiuzhai Train Station, they will also guide you what bus to take and which stop to alight (Hua Mei Sheng Di, not Jiu Zhai Gou Visitor Center) and has their driver on standby to fetch you to the hotel. 5) The staffs are amazing, friendly and helpful. When we faced trouble with our cabin, they responded very fast and did their best in assisting our problem. 6) The room is a smart room. From the moment you open the door, the curtain will be automatically opened for you, the room will have nice music to welcome you. You can also connect your laptop or phone via their Bluetooth and have the whole cabin turned into a surround sound movie theater. Conclusion: Our stay would have been more than perfect if all the basic facilities work normally and the street lamps can be turned off during the night with motion sensor for us to view the stars. I would recommend my friends or myself to come again if they can take my suggestions and fix the place. =) )

Beautiful scenery away from the crowd. Great service and quick response to any enquiry or help that we require. Able to see stars at night!

The place very good and very warm for the winter, very happy to stay here

Bad experience, horse riding for 300 yuan for just an hour, ridicilously not make sense. Anyway will never stay here again. Not worth with bad customer experience/service

Amazing view, place is a bit secluded from main commercial area, in upper mountain region where you can enjoy tranquil view of mountain ranges; room is clean and amenities are nice; good service as they provided help to transport us to nearest station

The hotel was really beautiful and the staff were very helpful and friendly. Will definitely visit again.

One of my favorite hotels ever! Good location. Warm, clean, comfortable room. Friendly service

This place is perfect for unwinding. It is located 15 minutes away from the main road. The hotel offered free pick up and drop off so the distance to the main area is not really a problem. Very peaceful and has a splendid view from the cabin. The amenities were also impressive. We would have loved to have: 1. A map or guide for more leisure possibilities such as hiking trails around the area. We only were to explore by ourselves by walking down to a beautiful ******* village. 2. More options for breakfast. Compared to other hotels in the same price category, the breakfast is too simple. 3. As the cabin is using smart home technology, a user manual or a short instruction on paper would be helpful. Overall, our stay was relaxing and worth the price.

Very pretty place and staff is really nice and helpful , but far from the town but hotel has good service.

Great views! Peaceful surroundings.

環境沒得説 景色很美，落地玻璃窗，就是房間有點小，但是房間地暖和暖氣很足，很舒服，晚上餐廳小火鍋也好吃，價格適中，還有旅拍，小哥很耐心，美中不足就是衞生間，比較小，然後沖廁的不太暢通，雪地很多牛屎，要小心行走，總體還行

住農莊一夜，感覺很安靜，早上起床一拉開窗簾就看到在下雪，在温暖的房間看下雪的感覺好棒。另外旁邊就是滑雪場，很方便。謝謝則師傅夜裡怕我們凍着了，趕着來接我們，謝謝小張管家的接待，我們一滑完雪餐廳就為我們擺好了飯，這次入住很愜意。

距離九寨溝景區半小時路程，穿過一片五星級酒店羣，上山3.5公里山路車程，和滑雪場在一起。周邊環境好，住在森林中，環境沒的説，下雪時更美。 冬天很冷，空調地暖都開着也涼，但是房間的被子是真的暖和，不知道是什麼材料的，蓋着超熱乎！不足之處是房間很小，硬件設施維保不好，或許是個別房子，我住的那間淋浴花灑壞的，由於入住較晚沒有叫維修，將就着用了；書桌上的插座全是壞的；床頭的燈光按鍵一部分壞的等等，酒店都沒有發現並及時維修，極為影響體驗感。