Conrad Jiuzhaigou

Amazing stay at Conrad Jiuzhaigou. MUST stay. Terrific service; terrific staff; serene, luxurious environment. Our entire family loved it 😄😄😄 Special shoutout to jacky and team 👍🏻👍🏻👍🏻

excellent service. All the staff we encountered were polite and helpful with giving out tips and orientating us to the place. The hotel itself is luxuriously decorated. Will visit again! Very pleasant experience. Breathtaking views of sunrise in the comfort of our room.

The hotel is definitely my choice when I go to Jiuzhaigou again. Most staff, including the young guys who shuttled us between room and front desk/restaurant, were very friendly and helpful. Staff in the breakfast restaurant were all very nice and offered to help. The Concierge manager Jacky Zhang always replied to WeChat requests on a timely basis and made us feel most welcome when saw us in person. We stayed there for 4 nights and some staff recognized us and remembered our room number! They were all super friendly when we chatted with them. On the other hand, staff in the dinner restaurant 炙 are not too helpful or cheerful and need more training to improve the service. The hotel entrance was not always manned including when we arrived. More staff would be needed to ensure timely assistance for arriving guests. Our suite was spacious and at this time of the year could see a snow capped mountain outside the room's windows. The walk-in closet was a bit small relative to the size of the suite, but could accommodate one large open luggage and one small open one. The door of the washroom near the room's entrance was so heavy it was not possible to use that washroom. The nearby walk-in closet door was also super heavy, in any case, once our large luggage is open, that door became jammed by the luggage and could not be open, so we ended up using the entrance from the other side (the bedroom side). A cab ride to the scenic area took 20 minutes and some 42 Reminbi, that saved us the trouble of trying to find a car park at the scenic area where parking spaces were very limited. Many cabs also awaited tourists outside the scenic area when we were finished sight seeing for the day so there was no problem with getting back to the hotel. We dined at the hotel"s dinner restaurant twice and the food was alright though a bit on the high end according to mainland China's standard and for that yet to improve level of service. We were not offered a menu on the first day of buffet breakfast, but on subsequent days we were offered to choose additional items including different egg preparation, congees, noodles, etc. described in the menu. The breakfast restaurant was a bit small so tables were rather near one another, but we went at off peak hours so that was acceptable. There were enough varieties to keep us satisfied but must say not enough varieties for a 5-star hotel; in particular, there was only one type of salad leaf. The bath tub made a loud strange noise after use. We had to unplug from the electric socket to stop the intermitten loud wind blowing noise. That was reported to the front desk when we checked out, but somehow my communication in poor Putongua mixed with English terms was misunderstood by the front desk initially. All in all, I selected Jiuzhaigou Conrad after reviewing the choices carefully, and I still think this is probably the best choice for my needs. Will stay here again next time!

It was a busy week due to the Mid-Autumn Festival long weekend. Front desk service was great, but housekeeping could use improvement. Bathroom mat was soiled and there were visible stains in the tub. The shower stall floor needed to be cleaned more thoroughly, with its uneven surface, easy for grime and soap scum to cling to as evidenced by its slipperiness. Food was also very underwhelming but there are few options in the area but didn’t have high expectations being in such a remote location. Not a high class property but perhaps the best you can get in the area at this price range.

This hotel is a great choice for tourists to Jiuzhaigou. The environment is beautiful and hotel ambience is exclusive. Distance to the Jiuzhaigou scenic area is accessible by a short car ride too.

Good quality hotel, good services, especially Darcy on the front desk who helped us with check in and also introduced us to good local restaurants. A big thank you!