Ocean Spring Resort Chengdu - MGallery

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay

已經記不清是第幾次回到這家酒店了，每一次入住都能帶來新的感受與驚喜。酒店對於客人反饋十分重視：每次提出的問題，下一次入住時幾乎都能看到明顯的改進。這裏的員工始終如一地熱情、專業，尤其要特別感謝Roro，每次都細心關注我的入住體驗，酒店的餐飲稍差，但是房間的私湯和温泉中心都非常的舒適。

作為這家酒店的回頭客，不得不説服務一次比一次好了，早餐也比較豐富選擇比較多，管家的服務也是很熱情很貼心幫我安排了遮陽板，晚餐小火鍋味道不錯分量完全足夠兩個人吃。確實讓我體驗到了什麼叫“賓至如歸”的感覺，很棒！寵物友好，這點很加分！

設施：房間較新無黴味 衞生：打掃的很乾凈每天 衣服也會疊的整齊 環境：環境優美 綠化率極高 服務：服務特別好，入住前就有管家小肖聯繫，全程貼心安排，禮賓師Tim也無微不至全程服務，非常感謝

酒店整個的活動空間很大,，鳥語花香的非常適合來休閑放鬆，附近還有個很大的湖, 可以搞尾波沖 浪 散步十多分鐘就走過去了, 環境巴適。 酒店的温泉 有室內室外, 室外池子挺多, 室內池子也不小, 酒店裡 麪的湖還可以划船, 情侶出行也非常有氛圍 餐廳的黑山羊也是一大特色, 讓人非常驚喜。 服務人員也非常熱情！