Ocean Spring Resort Chengdu - MGallery

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay

酒店環境優雅，植被覆蓋率高，空氣清新。管家服務很貼心，提前打電話問了我所需物品，知道我有小朋友幫我們準備了小童用品，對於我所提的問題也是回覆及時，安排的行程很棒。車可以直接開到房間門口。前台辦理入住手續也是高效迅速並且極具親和力。早餐味道不錯，建議再豐富一下，再加點菜系。温泉温度合適，一家人都很喜歡泡温泉，捨不得退房，下次還會帶家人過來。

佳節期間入住此温泉酒店，讓人感受到了濃濃的節日氛圍，給人帶來了無限的歡笑和快樂。入住時，我即刻體驗到極致的服務和極致的舒適度。從我們的專屬管家到其他員工，他們始終熱情周到，令人印象深刻，特別是管家Shirley幫忙提前安排，非常棒！房間內設施完備，且細緻入微的親子房佈置讓人倍感温馨。酒店大堂的設計也極具特色，讓我們彷彿置身於一個充滿年味的温馨世界。迷你吧的食品也很豐富，整體好評！

難得評價一次，主要是因為超預期，非常好的體驗。原以為是提前感受春節的人流，結果是私密性很好，非常輕鬆愉快。特別是葉露美女，安排非常貼心，考慮到我們家小朋友多，還送了早餐。環境好，服務好，温泉好，原本就愛來泡温泉，以後更會常來，小朋友也很喜歡。

2022年來過一次，性價比非常高！今年又和家人一起過來放鬆了，非常感謝前台的小姐姐給我們一家三口升級了別墅區（但是客廳的茶水吧有股返潮的味道、因該用水量較大導致的，希望能改善）👍工作人員的服務很好！菜品也很豐富！金堂的燒烤真不錯！我們玩得很開心🥳後面還會再來。