Ocean Spring Resort Chengdu - MGallery

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay

不是第一次入住這家酒店了，基本上空了都想過來放鬆一下。從踏入大堂的那一刻起，就能感受到貼心的服務。房間寬敞明亮，床品舒適柔軟，設施設備很齊全。特別是私湯温泉的設計令人驚喜，水質清澈，温度恰到好處。酒店的自助餐品種豐富，食材新鮮，管家總能及時響應客人的需求。周邊環境清幽雅緻，遠離城市喧囂，非常適合放鬆身心。無論是硬件設施還是服務質量都無可挑剔，性價比很高。

主動升級房型，主動延遲退房，主動送餐到房，服務真的太周到了！房間乾淨整潔，小朋友過生還免費佈置，小蛋糕也送到房間，可惜沒有拍照。早餐也很豐富，總之謝謝酒店tayloract小姐姐的悉心服務，讓短暫的停留永恆的駐足在我們心中！

酒店環境優雅，面積大，很氣派。前台服務熱情專業，迅速辦理了入住，管家有問必答，高效溝通。房間乾淨整潔，床品舒適，酒店那個低的軟枕頭簡直想要買回家。酒店設施齊全，網速很快。尤其要稱讚的是早餐和温泉，早餐味道好，食材新鮮。温泉泡了以後皮膚滑滑的，不像那種高温硫磺温泉泡了幹。在金堂的鎮上，周邊安靜，忽逢桃花源的感覺。性價比超高，推薦！

每次到觀嶺打球都會到這裏住兩天，酒店內部環境幽雅，房間寬敞，適合輕鬆的休息一段時間。員工服務意識強，確實是索菲特的酒店標準。特別要表揚Shirley小姐，全程跟進服務，貼心周到！