Jiande Wenlan Hotel

Immediately Upon arrival the staff we're very welcoming and the hospitality felt genuine. There were complimentary snacks in the foyeur for the Qingming festival which kept the little one entertained whilst we dealt with a very swift check-in, The room was facing the river and immaculately clean and tastefully decorated. When we went swimming our daughter didn't have goggles to wear and was gratefully lent a set by the staff there. The Food was really great and our waitress Cindy helped us with every request we had for breakfast and on the second day, because we had to leave early, the front desk lady Alice also assisted us by preparing a take-away meal. The fact that the hotel opens into a very modern shopping center made sure that We throughly enjoyed our Stay and we highly recommend anyone else to stay.

家裡長者們出遊，出行前一天酒店人員來詢問到站時間以及對房間的要求，並主動詢問是否要對長者特殊關懷。到了房間，發現客房服務周海霞已經備好了水果，燒好了開水。長者們都很滿意，謝謝了！

去衢州臨時定了要在建德住一晚，覺得停車吃飯方便就選擇了文瀾，結果到店後從前台的熱情接待到客房內的寬敞舒適及陽台外的沿江美景，讓你的第一印象非常好，入住後更發現酒店的細節做的很好，每條毛巾都獨立密封包裝，連一個小小的電視遙控器都用塑封包裝表明已消毒，這裏最要感謝的是陸文娟經理自己去江邊摘了楓葉枝，做了個非常漂亮的的插花，連同果盆及建德的特產小點心送到房間，讓我太驚喜了，也要謝謝樓層的服務員，你們的專業素養及細心讓入住的客人感到暖心、舒心、安心、放心，是個名符其實的五星（心）酒店。