Dem Hotel

Horrible experience at the DEM Hotel. I have never in all my years experienced such rudeness and disrespect. It started when we arrived. You have to go quite a ways to get to the hotel on foot because it is a pedestrian only zone. My wife can't walk very far due to a back problem, so we got the host to come out to get some of our luggage. But he would not hold his speed down to what my wife could keep up with, essentially forcing me to separate from my wife or my luggage on a foreign city. Their description says that the rooms are accessible by elevator, but you have to go up a flight of steps to get to the elevator. Once we checked in the host disappeared and wasn't seen again. They say they have refrigerators in the room, but it is only a drink cooler that barely cooled at all. When I reported it that it was not working well, all they responded was"checking..." and nothing else via the *********** messaging system. Then we found out that the bed had crumbs and hair under the cover, they obviously had not changed the sheets. When I messaged them about that they just responded "impossible" with no offer to change them. When I tried calling the hotel listed number they just hung up. There was additional bedding in the closet, but that also was dirty. And one of the pillows had residue from since liquid on it. We checked out in the morning, but they refused to refund any of my two paid weeks.