Palacio del Virrey Laserna

I wish I could have good things to say about this hotel because the location is good and Alvaro was helpful giving tips upon our arrival. But that’s all. This is not a palace but a rundown old house with a steep wooden stair to get to the rooms ( no elevator ). No front desk. Nobody around if you need something. No breakfast. Small , uncomfortable rooms. Over-priced. Not worth it.

A super unique property in Jerez in an old castle. Definitely has an old world charm to it - lots of stairs and weaving hallways. Truly a trip back in time

Very faded grandeur I had very high hopes for the Palacio having stayed in similar buildings in Spain before. Sadly this was not a great experience. We arrived on a train from Seville , having previously advised the Palacio of our arrival time 9pm, then messaged again when the train was an hour late. Both messages were responded to saying this was fine. However when we finally arrived, the building was completely closed. Ringing and knocking did not get a response neither did a phone call. An email finally got a response to say my brother will let you in. Which after 10 minutes happened, rather grumpily on both sides. The room was good, echoes of history clear. But all showing their age. Dusty and faded. The bathroom shutters didn’t close and the shower curtain around the claw foot bath barely covered 1/4 of the bath meaning we showered exposed to the outside view and water went all over floor with every wash and trickled into bedroom. We saw no staff for all 3 days apart from a cleaner. On our final evening we returned to find scaffolding outside our 2nd floor windows then woke the next morning to find a man painting the window frame and walls directly outside our room. No amount of gesticulating dissuaded him and as we were leaving that morning, shutters wouldn’t move and curtain was inadequate, we were forced to shower in full view of the painter ! Very upsetting. Still no staff anywhere to be found so we left with no opportunity to resolve any issues. Felt thoroughly underwhelmed

A unique stay in a very historical building that is not a typical hotel or apartment.

Palacio del Virrey Laserna is an exceptionally beautiful home rich in history. The bedrooms are elegant and it is privilege to be stay there it is unique. The family is welcoming and helpful with great suggestions for places to eat and visit.

A beautiful place to stay. We absolutely loved the experience. The guided tour of the house is a must as the owner fills the visit with quirky anecdotes about its history. Not to be missed! Shame it was rainy while we were there as we would have loved to have tried the pool. Next time!