Hotel SHINSHIN HOTEL a Jeju

Customer Service was nice and room was clean and spacious. Only problem was there was no access to an air conditioner and windows are not allowed to open, wish there was an option for a fan for proper ventilation and it was kind of hot inside the room during our stay. We were able to dine at the breakfast buffet area and the food selection was okay for the price. Overall nice and located conveniently near the convenience stores and the shopping area and restaurants. Will surely recommend it.

The location is amazing; I appreciate that room service checks in daily, providing bottled water and coffee regularly while also changing towels. We were there for 7 nights, by the way. I rated the service a 4, not due to the room service or location. I believe extending early check-in would enhance the experience. We arrived at 9 AM since our flight landed early, but early check-in was not permitted. After the 12-hour flight, we were exhausted and intended to rest that day, but we lounged on the couch until 3 PM before checking in. What frustrates me is the male receptionist. We sat on the couch for more than 6 hours, just waiting until people showed up around 2 pm, and I noticed that they let them check in immediately despite it being 2 pm. So, I approached the receptionist, and to my surprise, they allowed us to check in even though it was still 2 pm. The receptionist showed no courtesy to inform us, even though they were aware that we had been waiting. In general, the location is excellent, the bed is cozy, the area is tidy, it's unfortunate we didn't take advantage of the pool. However, everything, including the view, is absolutely worth it. A tip for future bookers, especially if you can't speak Korean: always use Google Translate.