Gloucester Hotel Jeju

The hotel is conveniently located just a few minutes’ drive from the airport. The property is clean and tidy, though it feels somewhat old and outdated. Unfortunately, the service was disappointing. The front desk staff, especially some of the male employees, came across as indifferent and unhelpful. Prior to my stay, I had emailed the hotel with a few inquiries, but the responses were unprofessional and dismissive. None of the emails included staff names, which gave the impression that they were trying to avoid accountability. Overall, while the location is good, the lack of proper customer service made the experience unsatisfactory.

太糟糕了 入住後發現被子上大片血跡，太噁心了，衞生堪憂，打電話給前台，語言不通，那麼大的酒店沒人會説英文和中文，最終找攜程協商，千萬要避雷，垃圾酒店，

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前台有一個男生服務態度不好 半夜快十一點多一人在外面一直開我們房間門 還好上鎖了 我們兩個女生嚇死了 然後出去吃飯就發現一樓前台有警察也不知道發生了什麼. 衹能下午三點入職 提前入住要交錢 每小時算

Terrible. DO NOT BOOK. It looks cheap but truly NOT worthwhile. Cannot turn on AC, super extreme hot. Simply told to “open window” which certainly does not solve the problem. Crazy to book unless you want to burn up. Also the shower curtain easily falls down, simply installed using cheap wall plugs. Furthermore extremely small tiny room. So hard to even open luggage properly. Hard to walk between beds. Finally Reception counter service is horrible too, can’t be bothered to help book taxi. Really lazy, rude and cannot be bothered with individual guests. They only care for large tour groups. AWFUL EXPERIENCE. Don’t make the same mistake as us. Book at your own peril & loss.

One of the worst hotels we have ever stayed in. Service was terrible right from the start. We arrived in Jeju a few hours before check in time at 3pm, and asked the reception (grumpy Korean man with glasses) if there is a possibility of checking in early. He did not even bothered to look at us (much less greet us) and did not even utter a word. He just pointed to a printout which is in Chinese (thankfully we are bilingual) that reads “no early check in”. Upon checking in, there was a terrible stench in the room the minute we entered the room (imagine sewage and pee and mould and damp carpet and lack of ventilation all in one). We went down to inform the same rude hotel manager at the reception and he looked at us in the same condescending face with disbelief, and said that he will inform housekeeping to check. Our friends were upstairs and saw that the housekeeping staff simply came in to the room and sprayed some fragrances and left. We came back in the evening and were welcomed with the same terrible stench. I called the reception once more and he said that they have changed the toilet curtain (??). We decided not to pursue it further and use our own perfume to mask the smell. We feedback to the reception the next day and told him that we want to change the room. He said that the new room would be on a different floor and they were unsure if this arrangement can be made. The stench continued and it was unbearable. I had to call the reception at night and asked if she could give me any sort of room spray, which they agreed reluctantly (??). 4 nights here were really terrible. Toilet floor was also sticky (see image). What was even more frustrating was, our friends asked for housekeeping cleaning in the morning due to an emergency (a child has fallen sick and vomited) and the same reception staff rudely replied that the housekeeping routine only starts at 1pm. We explained our situation that it was an emergency but the hotel had no sense of urgency. We were shocked that the “clean up” was just a few reluctant wipes. The stench still lingers in the room. Better off if we cleaned it on our own. Further convinced that the carpets in hotel rooms are extremely dirty. Not sure why Google reviews state this as a 4/5 star hotel. Service was terrible. We would not recommend staying here. The central location does not even make up for the “service” we received.