Olesia
18 maggio 2025
The room was OK but there was one big problem. Even though we had booked non-smoking room we got the room with terrible smell. It was after 10 p.m, so we were very tired and it wasn't possible to find another room. The front desk man tried to offer us another room in a different hotel but that room was terrible, so we refused. I think the front desk man was really sorry for causing us problems but, anyway, I don't understand why they couldn't clean up after some smokers who had lived in the room before us. We had to stay one night in that room, then we packed our bags again, checked out and the front desk man promised us another room. We returned in the evening and found out that we had the same room. They cleaned up, it was better than before. So, there is a question. Why didn't the cleaners do it before our arrival? The smell was obvious and disgusting, so they could have tried beforehand. I was really upset and disappointed, this incident disrupted our plans for the next day.
Traduci