Shilla Stay Plus Iho Tewoo Ocean Front

We arrived at the hotel on June 18 and immediately noticed there was no assistance with our luggage—absolutely no service staff in sight. When I approached the front desk to inquire about early check-in, I was met by staff who spoke limited English. I was told, quite firmly, that check-in is strictly at 3 PM with no exceptions. I then asked if they could at least prepare the registration card in advance so we could simply collect the keys later, but again, the answer was no. We returned to the hotel around 2:30 PM (note: the hotel only has a café, not a full restaurant, so we had to take a taxi elsewhere for lunch). Despite four staff members standing behind the front desk, they showed no intention of beginning the check-in process early. They appeared more interested in chatting among themselves. Only a few minutes before 3 PM did they finally begin calling out assigned numbers to start check-in. For families traveling with children and multiple pieces of luggage, I truly sympathize—there is no support from hotel staff to help carry or deliver belongings to the room. While the room itself was modern and generally clean, I did find a crumpled and flattened tissue between the comforter and the bed, which made me question whether the sheets and pillowcases are actually changed between guests.

Our electric vehicle had to be parked outside the hotel as there wasn’t sufficient parking space and we had to walk a fair bit to get to the front desk. Also was not informed that the centrally controlled air con was not working during this season and we had to open the window for the cool air to enter. Then the morning sun gets very glaring, could not sleep in later even if we wanted to. Looking beyond above issue, generally it was a pleasant stay at the hotel with satisfactory facilities. The surroundings are also quite a pretty sight.

Five star hotel prices, beautiful on the outside and the facilities are amazing. However the bedrooms are more like dorm rooms, small and not very on brand with the look and price of the hotel. Overall the stay was good.

Beautiful and new. Comfortable bed and clean room Location is close to airport, convenient to travel around for sightseeing. Carpark may be limited during peak periods.

Everything is ok except the smelled the pillow cover & asked to replace it two times. Our family spent good time.

General service but hard to find bus stops to the major sceneries of the eastern line of the island.