Hotel Grand Hyatt a Jeju

In general, the hotel should be the best in town, but it doesn’t meet the standards of a five-star hotel. Pros: It offers all the entertainment you need, including a large gym, a 24-hour kids' zone, and a ******. Both swimming pools are great, though it seems like a missed opportunity not to make the outdoor pool an infinity pool. There’s also a jjimjil spa and a small shopping area inside the hotel. Additionally, the hotel is conveniently close to the airport, though it is not located in a shopping district. However, the air conditioning was set at a temperature that was not cool enough for summer, especially given the heat alert from the government. Cons: The service, the service, and the service. The staff definitely needs retraining. You can sense that many of them are tired of their work, evident in their attitude and lack of smiles. I understand that work can be exhausting, but in the service industry, it’s essential to show respect and professionalism. Additionally, there are holes in the linens and pillow covers, and housekeeping mixed up body wash and shampoo. Fortunately, there are still a few helpful workers, such as Jun and Selina at the front desk. If I will visit jeju in the future, think I will pick a resort or book airbnb instead.