Hotel Marriott a Jeffersontown

It's not often that I leave a hotel disappointed. However, that's what happened here. I'm no where close to being an upper echelon traveler, but I do have Silver Elite status and I have a reasonable expectation of what type of service to expect. Check-in was quick. Very quick. Like verified my ID, had me pay and gave me my keys quick. No 'I see you'll be with us for X days', no 'Thanks for being a Marriott Silver member', no friendly banter at all. Nor any directions to the elevator. I'm not asking for a guided tour, but a simple 'Elevators are that way to the right', would have been nice. At this particular location, I purposely chose a higher floor since it was a good rate. I could have saved a few bucks by going lower, but I splurged. The room (King room/9th Floor) was very spacious and clean. The bed was very comfortable and there was plenty of space for my belongings and clothes. While I can appreciate hotels using the small refrigerators that require you to push a button to get them to chill quickly, I wish they'd go away. They never really seem to work correctly for me, but it's not anything that I'd ding a hotel for having. Refrigeration is a minor thing to be honest. The bathroom was large, shower items (Shower gel, shampoo and conditioner) were color coded (which is great for me because without my glasses, I can't read squat) and the faucet handle for the shower was at the opposite end as the shower head. More facilities need to design their showers this way. It's nice to get your shower nice and hot without having to get under cold water to adjust the temp. Which brings me to the disappointment of my trip, hot water. It's one of the items that I expect there to be plenty of when I travel. This was not the case during my trip. I was traveling solo, so when I go to take a shower, I expect there to be hot water. My definition of hot water is such that when I turn on the hot and let it run, I should not be able to keep my hand under it. Lukewarm water is NOT hot, not even close. The next day when went to take a shower, the best that I got was lukewarm water. It lasted long enough for me to clean the ”important parts” and that was it. Maybe a couple of minutes in the shower tops. So I go downstairs and lodge my complaint. I was told that it would be looked into and fixed. So I leave for the morning and come back later in the afternoon. When I got my room, I could see that they had obviously been in and there indeed was what I consider sufficiently hot water when I tested it. In hindsight, I should have taken a full shower then, but I decided to take a nap before I went out for the night. When I woke up about 45 minutes later, the hot water was no longer hot, but the same lukewarm that I had earlier. Once again, I make my way to the front desk. This time a different front desk person (Omar) took my complaint and offered to move me to a different room. A room directly across the hall. My question was