Hotel in zona Sudirman, Giacarta

Guest services are nice and polite. Gotta give credits to the lady at the front desk, I didn’t get her name. But she has a long hair and wore specs. Always serving the guest with a smile! :) The room were clean and have all the necessary things that is needed. But wish that they have 2 pillows on the bed instead of 1, and the room slippers only 1 in each room but we had 4 people in the room. Another downside is the location, there’s always flood when it’s raining. So a little hard to travel back with grab because they will have to go another way and unable to order food cause no riders would want to take :’) Other than that, everything is good. Would stay there again in the future.

The front desk there has very good hospitality with warm greeting and smile. As well provide you and suggest you options and do not push you. Thumbs up for their front desk. we do not request for house keeping, and eventually they call and approach us to check if we need any amenities, which surprise us with their good service. The hotel has a layer of securities where they will check the car/taxi entering their premises, which make me feel safe. If you wish to buy some groceries , there are some mart out there which is walking distance, but pls do expect the road is not so proper to walk at the roadside as there are a lot of cars and motorcycles.. The room come with kitchen where we can do simple cooking (provided u have the groceries).. I will stay back the same hotel if I back to Jakarta again ..

Nice hotel for its design, amenities and luxurious fittings. But in terms of service it’s really poor, waiting for reception to check in for room request. Understand this could be due to new year eve weekend. The towel was abit stained as well. Also my partner charger was left at the hotel room but the hotel couldn’t find it which is weird. While it’s a nice property, hotel needs to work more on the level of service provided given its luxury branding.

Stayed there twice. First time was great. Booked a studio room this time and intended to stay for a week. The room looks nice. However, the shower was clogged literally 2 minutes right after I turned the shower on. Apparently there’s a lot of hair stuck in the drainage and has never been cleaned up. While I took the shower, I turned the tab in bathtub on, wanting to clean for the first round. The water in bathtub was grey color, so I didn’t even bother to go into it- considering the shower room is already flooded. However, when I drained all the water out, there’s so many brown ish color stains appeared in the bathtub. It was really gross. Called Maintenance in the morning as my partner wanting to take a quick shower before work, we booked an extra night and didn’t realize that we have booked a different room type. There’s no consideration about the shower issue we have reported already, Reception insisted to have us move rooms. No problem. But we ended our stay there and decided to move to other hotels. Service was okay before problems, no service recovery skills they uphold considering this is an Accor branded hotel.

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È stato bello stare qui. Le camere sono pulite, la posizione è strategie. Ho fortemente raccomandato questo posto.

Il servizio era molto buono e la camera era molto pulita. Anche l'ambiente dell'hotel è molto buono. Il parco acquatico è uno dei preferiti dai bambini e la piscina è molto grande. Ci sono un sacco di scelte per la colazione. Durante il Capodanno cinese ho anche fatto dei piccoli regali ai bambini dopo il check-out. Non c'è niente di interessante a Giakarta, quindi anche soggiornare in un hotel è una buona opzione. Verrà di nuovo la prossima volta!

As a 5stars hotel, I think it is a little bit overpriced, the hotel is relatively old. But, it is very clean. If you like a citylight view, you may like this hotel, but if you bring your own cars, just prepare to deal with the heavy traffic. Fortunatley it is very near to public transport like MRT.

Stayed with husband for our honeymoon 2.0. Service was amazing, very friendly and helpful staff. Hotel is beautiful! They have a mini art museum close to the elevator and they have a variety of food restaurants in the hotel.

The whole staff was quite helpful and welcoming from the moment I entered the hotel . The hotel is well located in central Jakarta and the breakfast was good too and all the restaurants in this hotel are quite good and offer different cuisines. I also enjoyed the sauna , steam room and jacuzzi. To sum it up, It was an awesome experience and I would definitely recommend it to others.