Jai Mahal Palace

Abysmal staff. Lazy. Didn’t want to place a sun bed because it was ‘about to rain’. Asked him to call his manager so he reluctantly placed the bed. Spa and steam can only accommodate one person at a time which is ridiculous for such a large hotel. Food is good.

We are here in Jai Mahal for our special day for celebrating our 9th wedding anniversary.On 15th Dec we checked in.The property is royal.Please don't give a second thought if you want to celebrate your special day in a royal way..the place is "Jai Mahal".The property gives the absolute "Jodha Akbar movie feeling".Coming to the food and service...standing applaud to the people here.Let me share lil details.Our anniversary dinner had got lil messed because may be we could not communicate our requirement(well cooked chicken biryani)to chef and ended up not having anything well on our anniversary date night.My 4.5 year old kid hardly could have anything as the biryani vegetables were uncooked and so was the chicken but somehow chahat from Cinnamon kitchen arranged some butter and steam rice for us for atleast that night. Next day morning Chef Bhaveshji in the morning breakfast buffet when served us an awesome omlette ...I just couldn't stop myself in complimenting his omlette and shared our lil bitter experience of 15th Dec.From there started the magic of Jai Mahal-the entire team(Marble Arch) stepped in including the higher management (Monu Pratap ji)for compensating our anniversary date dinner.So 16th Dec we had a complete bliss.We got everything as we wanted(well cooked grilled chicken,smashed potato (vegan),chicken fried rice,french fries and followed by a chocolate cake as dessert.The food was just yumm...and the service from Diya melted our heart .Her eyes were so apologetic for the last night.She kept us feeling the warmth of Rajasthan's hospitality.Monu Pratap ji explicitly came to our table...the chefs,the bakery chef(Chef Prakash ji) everyone ensured that we are having a perfect belated anniversary date. Food & Beverages Service Team- Mr. Aslam, Mr. Vikram, Mr. Krishan, Ms. Diya, Ms. Chahat, Mr. Satyajeet, Mr. Santosh, Mr. Madan, Mr. Abdullah Culinary Team- Chef Bhavesh, Chef Pankaj, Chef Prakash. They all made sure we are super happy and contented....Standing applaud and loud cheers to the Jai Mahal team..They know how to mend things...Hospitality personified as Jai Mahal team....excellent is a very small word. Ohhh!!how could I forget...Umaid singh ji (khamba gani and the padharo warm welcoming to Jai Mahal will just melt your heart and make you feel"I wish I could stay one more day, also thanks to Nimmi for warm welcome “ Food & Beverages Service Team- Mr. Aslam, Mr. Vikram, Mr. Krishan, Ms. Diya, Ms. Chahat, Mr. Satyajeet, Mr. Santosh, Mr. Madan, Mr. Abdullah Culinary Team- Chef Bhavesh, Chef Pankaj, Chef Prakash, chef Ramesh

We absolutely enjoyed our stay at the Jai Mahal Palace hotel. All the members of the staff were exceptional while performing their duties, including the security personnel at the main gate whose greetings with their ever-smiling faces and 'namastes' were so refreshing and assuring that it melted our hearts everytime we passed by the gates. The property was well maintained and so were the rooms. They were clean and offered all the required amenities. The House-keeping staff were super-efficient and took care of all our requests. The food at Marble Arch was good and to our taste and so was the ambience. However, what stood out was the hospitality and the courteous nature of the restaurant staff. Their service, everytime that we were there for a meal was exceptional and incomparable. In fact, the pampering never stopped. A very special thanks to Aslam and Diya for promptly attending to our food orders and requests. While we will cherish our stay at the Jai Mahal Palace hotel due to its grandeur and historical significance, it is also a fact that it was made memorable due to the cordiality and graciousness of the staff.

The hotel is a huge property with beautiful gardens, roaming peacocks, a horse carriage and very pleasant staff The Italian restaurant Giardino serves very authentic Italian fare The main restaurant has an extensive breakfast spread and very helpful, smiling staff. Special thanks to chef Bavesh for going the extra mile to get us our favourite Dosa and Vada and Poori!

We stayed during Diwali in Jai Mahal Palace. It was a very enjoyable stay and the team did a lot to experience this. The hotel itself is a stunning place. An old palace with a lot of charme. Warm welcome. Great rooms. Perfect team. Only recommendation I would give is to offer alcohol free drinks such as beer, wine or gin. We were missing this on the list.