Om Palace Hotel

Dear Team, I hope this message finds you well. I recently stayed at your hotel, and I would like to request a refund due to a significant discrepancy between the room I was provided and the images displayed. The room I was assigned did not resemble the photos shown in terms of size, furnishings, and overall condition. This was a key factor in my decision to book, and unfortunately, the actual room did not meet my expectations based on the representation. Could you please process a refund or assist me with an alternative solution? I am happy to provide any additional information or documentation as needed.

Very well staff and good maintenance. Easy check in and easily check out. Help full staff. Under a canteen

Very dirty place. Receptionist is so rude did not even hi or any welcome word. Staff comes in shorts and vest. No drinking water facility was available. No wi-fi at place. Not suitable for couples. They rented the rooms for nigro. Whole night a lady was shouting and abusing someone on phone. Boys were coming with a girl every night there was a different girl. Charging socket and switches was damaged. Roof was damaged. There was no proper locking system from inside the room. The room was very unhygienic. There was no proper electricity maintenance. They allow unmarried couples so not good for family and married couples. Food taste was very bad. Dal was look like half water mixed. For whole night the main gate was open no security for people. Towel was look like used. Bed sheets and blankets was spreading smell of cigarettes and alcohol. Overall this place is horrible this is not a hotel this a house. Please don’t book this room if want to save your life.