North Gate Hotel

⭐️⭐️⭐️⭐️⭐️ We had a wonderful stay here! From the very beginning, the staff went above and beyond to make our experience comfortable. They upgraded our reservation, offered us economical room options to accommodate our group of 21 , and suggested the half-board package, which turned out to be a great choice. Dinner was excellent, and the breakfast spread with its wide variety was equally exceptional—we truly enjoyed both. The rooms were comfortable and well-equipped with all the necessary amenities, which made our stay relaxing. Facilities were convenient, and we loved how easy it was to access the rooms, pool, and restaurant—everything was close by and very guest-friendly. The restaurant interior was beautiful and welcoming, creating a cozy yet elegant atmosphere that made our dining experience even more enjoyable. We also appreciate the thoughtful gesture of keeping the pool open beyond the usual hours. We had a great time there, though it could be even better with some regular maintenance. One small area that needs attention is the rear elevator—it works fine but could use a serious makeover, especially on the floor and the corners of the entrance, to match the otherwise excellent standards of the hotel. Overall, the staff’s friendliness, the excellent food, and the comfort of the facilities made our stay very pleasant and memorable. Highly recommended!

We loved our stay at North Gate. The staff are all so friendly and welcoming, always looking to make sure you have everything you need. All the team were interested in us and we loved the fact that people took the time to talk to us. The location is superb being right at the train station, we arrived and left by train so this was perfect for us. It also makes it ideal for picking up Tuk Tuks but walking to the market or fort is no problem if you are reasonably fit. The restaurant is superb with a great range of choice for breakfast buffet and the evening menu is good and the food is excellent, my Jaffna Crab Curry was exceptional, I loved it. The pool area is great and is actually a nicer area and larger pool than the pictures give it credit for. Our room was large, well decorated and very comfortable. Our room boy Sajanthan kept the room spotless and always created us with a smile. I highly recommend staying here.

This marked our second delightful stay at this truly impressive hotel, and once again, it exceeded our expectations. From the moment we arrived, we were warmly greeted by the hotel’s reception team with a welcome drink and a swift check-in. Special recognition goes to Praveen and Kowshikan, whose excellent local advice proved invaluable throughout our visit. My wife and I occupied one of the suites, which was super large. There’s a separate spacious living area with a television and fridge with air-conditioning. It was consistently maintained in immaculate condition by the dedicated housekeeping team, particularly Sayanthan, whose commitment shone through each morning. His infectious smile and meticulous attention ensured our suite sparkled as if it were brand new daily. A special mention also to Kogil from Housekeeping - another bright star at this hotel. We also ejoyed amenties such as the pool and gym. The well stocked bar with its impresive choice of mocktails and cocktails was something we couldn’t resist. The only incident we encountered was entirely of my own making. I accidentally left my watch at the pool. Upon discovery I ran back only to discover it was gone. Upon reporting the missing item to manager Sam, the hotel team sprang into action. It had been found by guest who handed it in to the management team. It was promptly returned it to me. The quick action of the hotel made me feel that they would do everything in their power to find my precious watch, which they did. I am grateful to Sam, not only for resolving this matter so quickly, but for the grace and attentiveness he extended to my family and myself throughout our stay. This hotel is elevated further from its culinary brilliance. Quite simply, the food is outstanding. My wife, being Sri Lanken, always appreciates authentic food. The buffet dinner offered incredible value, a vibrant spectacle of flavor-packed curries – including mutton, fish, chicken, dahl, and various vegetables – complemented by an amazing assortment of sambols. The Al la Carte menu was equally good. As for breakfast, the chefs know how to bring the WOW factor. It was so sumptious with a vast array of traditional dishes with some Western additions. Tip: the Masala omelette is off the scale. In fact, after asking how it was made, Chef Sujeevan gave me a demonstration and even allowed me to assist. Such was the kindness of a truly magnificent kitchen team. This was a personal highlight for me – donning a chef’s hat and apron and being allowed behind the scenes to see how the magic works. Our memorable and delightful experience at this hotel is undoubtedly a reflection of General Manager Ramesh's outstanding leadership. He distinguishes himself through his hands-on approach, and interacting personally with guests and staff alike. He, along with his remarkable team is the number one reason why we eagerly await our next visit to this hotel. Last minute thank you to: S.Thamilanpan, J.Elamaran, S . PAVITHI

Super Hotel. Located in a very convenient location. Close to most areas on taxi. Food is great and service is excellent. I had a special event and Mr Ramesh helped me with last min notice. Must recognise Nithurshan who was excellent in his services to customers and keep the standrads way above the normal. Mr Kapilraj also was very helpful and ensured best standards at the restaurant. Good rooms and very clean. As a family we really enjoyed and fully recomend the hotel. Ensure you use pickme or Uber if you wish to travel on taxi as that will give the most accurate rates.

Northgate Hotel & Restaurant Review Stayed: May 19–21 I stayed at the Northgate Hotel for two nights and was pleased with the overall experience. The hotel is decent and well-maintained, and the staff were excellent—friendly, helpful, and attentive throughout my stay. Upon check-in, the hotel staff recommended the restaurant located on the first floor. I tried the seafood kothu roti on May 19 and was genuinely impressed. Though the dish was dark in colour, it was packed with flavour and had a great mix of seafood—I could taste shrimp, cuttlefish, and fish. It was very well prepared. The dish was reasonably priced at 1700. I also ordered a local arrack cocktail (arrack, passionfruit cordial, lime, etc.), which was refreshing and balanced. Priced at 770, it offered good value for both taste and presentation. Later that evening, I visited Machnag Bar, which is attached to the hotel. I had a 500ml Lion Beer (cost 635) and found the space comfortable and welcoming. The bar also serves food, though I had already eaten at the hotel restaurant. Breakfast was included with the room, and the buffet exceeded expectations. It featured a wide selection of traditional items such as puttu, string hoppers, fish kulambu, sambar, dhal, and various sambols. Fresh milk appam (hoppers) were available on order, and they were just as I remembered from childhood—fresh, soft, and full of flavour. Overall, I highly recommend the Northgate Hotel, its first-floor restaurant, and the Machnag Bar. The combination of good food, fair prices, and warm service makes this a great place to stay, dine, and relax with friends or family.

Jaffna North Gate Hotel 17-19Nov 2025 Feedback - Room Service - Slow - Front Desk - Very poor service and unskilled in handling guest complaints - Room Amenities - Poor. Need to request for toiletries, towels etc. - Wi-fi - Extremely unstable and unavailable most of the time. Staff are at a loss and unable to provide proper reasons for failure - Breakfast Buffet - Average, insufficient non vegetarian dishes - Room Condition - Poor. Telephone unstable connection, only 2 TV programs and poor reception. Bathroom lights are not working or flickering - Very frequent power trips causing inconvenience, especially while dining Overall, the hotel is absolutely not fit to be categorised as a 4-star hotel and needs tremendous improvement in many areas. Absence of proper supervision and monitoring. Staff are trying to be helpful but lack professionalism and certainly require effective training