Sheraton Jacksonville Hotel

Schönes und sauberes Hotel mit nettem Personal. Es gibt ein Restaurant und eine Bar welche Moden eingerichtet sind. Das hilight ist der beheizte innenliegende Pool.

The front desk clerks acted truly happy that we were there. It was a real nice start to our stay (as well but as departure). The room was gorgeous with a very comfortable bed. We had a yummy chocolate dessert in the restaurant which was served by kind, helpful staff. Check out was at noon which was so nice after a long day of traveling. We only stayed one night, but wished we could have stayed longer. We will gladly stay here again if we come back through the area.

Very nice hotel. Convenient from major highways and love that it's very pet friendly - with no extra fees!

Great staff. Only place in Jacksonville open for dinner on Christmas night. Noel was the only waitress working on Christmas night did a great job working alone waiting on a ton of tables.

First trip traveling with 2 dogs. The hotel staff is very welcoming. Quiet and clean. Close to shopping and dining.

Friendly front desk. Beautiful decor for XMAS. Nice shampoo and body wash for guests. Bed not comfortable. Paper thin walls. I was up all night with people talking and walking to and from elevator. Make sure you aren’t ext to elevator. Someone’s alarm went off constant next door from their phone from 5 am to 9 am. The curtains don’t shut all the way so sun came in super early.

Good property in a good area plenty of restaurants and other things easily accessible. Clean room and bathroom, comfy bed,

Really nice overnight stay. Convenient to St. John's Town Center. Room was clean and comfortable. Staff was very friendly and accommodating.

A comfortable bed and a great shower can make or break a hotel for me. The bed itself was comfortable, but the pillows were not. We had arrived after 10 pm and once we got settled in the room, and ready to go to bed, I noticed the pillows were very flat. I like a much firmer pillow, so I called the front desk at about 10:30 and asked for replacement pillows. By 11:00 the pillows had not arrived. I was waiting around for them so I could go to bed. I called the desk again and told them to never mind so I could go to bed. The walls are very thin and we heard the people next door to us until late at night just talking. The next morning when we went to the Continental breakfast at 9 am, we waited to be seated and finally asked the front desk if we were supposed to seat ourselves after not seeing any wait staff. Most of the food offerings were empty with no refills in sight. It took a while for a server to come and get our drink order. It was Thanksgiving morning, so possibly they were short-staffed because of the holiday. The food they served was not that great and my husband could not even drink the coffee it was so bad. We ended up going to Dunkin's. At checkout when I told the front desk clerk about the pillow situation, he offered to give me bonus points on my Marriot Bonvoy account, which I thanked him for. I've yet to see those "bonus points". The good parts of the hotel is that it is located in a great location, and the shower was pretty good. I liked that it had shampoo/b