Well, we only stayed 2 nights. When we checked in, I was almost impressed. Although there was no one to greet us at the check-in counter upon arrival, the customer service turned out to be quite pleasant. The second day felt like we were in a different hotel- inferior customer service and a total lack of attention to guests in general. I was told I could receive extra towels, etc. by calling the front desk, but their definition of "shortly" turned out to be about 40 minutes, in which case I had to flag down housekeeping myself, and although I did get what I needed, I struggled to communicate as there was language barrier. I was then about 25 minutes late to my meeting. Oh well. Life is full of unexpected challenges. BUT upon checking out, there was -once again- no one at the desk so I was unable to clarify/confirm my incurred expenses and make sure they were appropriately billed. (I was told at check-in that I only needed to provide a card "to cover up to $50 for incidentals") So, in the end, they charged the wrong credit card and now I have an accounting mess to deal with.
Inconsistent customer service and overall underwhelming experience. Hope this helps someone like me :)
Traduci