Tru by Hilton Jacksonville West I 295

The check-in process at the property was efficient and hassle-free. The property itself was impeccably clean, which was a pleasant sight. My family and I stayed there for a concert, and we found the rooms to be comfortable and tidy. The beds were particularly cozy and soft, ensuring a good night's sleep. However, we encountered a minor inconvenience when we accidentally got locked out of our room. Unfortunately, the front desk staff seemed unsure of how to handle the situation, as the maintenance team had already left for the day. Consequently, we had to wait in the lobby for nearly half an hour. Thankfully, a kind young lady named Latisha, who identified herself as the housekeeper manager, came to our rescue. We are truly grateful to her because her timely assistance prevented us from being late to the concert. Lastly, the breakfast provided at the property was delightful. However, it would be beneficial if they extended the end time from 9 am to 10 am.