Hotel in zona Camp Milton Historic Preserve, Jacksonville

Great experience. The power went out due to the hurricane Helene. Despite the computers being down, Michelle opened up the coffee bar and took down orders by pen and paper to get breakfast and coffee out the old fashioned way. She showed me the outlets backed up by the generator so I could charge my phone and work on my computer. Total life saver.

Le strutture dell'hotel erano soddisfacenti. Tuttavia, l'hotel non ha comunicato pienamente lo stato della prenotazione. Anche se era un appuntamento con colazione, l'hotel non ha incluso colazione, e l'alloggio per colazione è stato fatto. Poi ho potuto cancellare il pagamento per colazione, prendendo atto che il pagamento per colazione è stato effettuato separatamente, mostrando il buono e chiedendo di cancellare il pagamento per colazione. Non so dove il sistema è problematico, ma la situazione di prenotazione è stata inconfortabile a causa del problema che l'hotel non è stato correttamente collegato.

All employees were kind and professional and absolutely make this hotel a place to come back to. Every front desk person we encountered was kind and helpful answering any questions we had. Our family fell in love with “mama” at breakfast. She made everyone feel special and important. She was a highlight of our trip. The gentleman cleaning the floors and elevators was kind and observant and noticed when my mom came in with me at one point and then when my younger brother and family got in he had remembered he had seen her with her daughter earlier. Again, just friendly and attentive. Kudos to Hampton Inn & Suites for your outstanding staff! The hotel is clean, but you can tell it’s a little bit older. There were signs of wear and tear in the room such as the vanity in the bathroom was chipped and there appears to be a water pressure issue because we had multiple rooms and all had the same issue (which was not a problem that we needed to have addressed during our stay because the water still worked). The toilets are horribly low it’s like sitting on the floor. Probably the worst aspect of staying here. Not recommended for anyone with mobility issues like myself. In fact we would tell each other, I have to go sit on the floor to indicate we would be in the restroom. I did research accessible rooms, but they stated they had “lowered toilets” oh my goodness! Lower? The toilets in this hotel are not ADA height. As with all hotels, the rooms are not soundproof and you can hear a lot of noises from attached rooms, the hall and from outside. Despite a few small complaints, we would stay here again when in the area.

Had to stay here due to Hurricane Milton. Staff was super friendly and made me and my family feel at home. The breakfast was freshly made every morning it feels amazing to be greeted with a friendly smile while I enjoy a good cup of coffee. Room was clean and felt homey. No issues on this trip.

Thank you so much for the incredible staff at the hotel, they were so kind and accommodating. Definitely enjoyed my stay and I would definitely recommend this hotel if your are near the airport. They also provide a free shuttle service to the airport. Once again the Staff are amazing

My husband and I had a wonderful stay. The room was very clean . We had a great night sleep. Very quite ,also safe. The breakfast was fabulous. The lady that was doing breakfast that morning she kept up with everything and kept it very clean I believe her name was LaShawna. She is very outgoing and so sweet. The whole staff is awesome. Thank you yall for a wonderful stay and a great breakfast to wake up too. And coffee..Perfect..

Upon check in, the hotel lobby smelled strongly of vaping, reception was notably rude, the elevator smelled dirty, the hall had a seperate notable disgusting odor, and the hotel room had it's own musty, unclean odor. The shower did not drain properly and I stood in ankle deep water washing my hair. Attached is a photo of the ring left in the tub from our use, and I it is unlikely this much residue was generated by our overnight stay. Note the mold on the shower curtain liner. This was the darkest Sheraton hotel room we've stayed in. The pillows were notably uncomfortable, the mattress not much better. The next morning when I called the front desk to let them know about the faulty drain and offered to send a photo of the ring of soap residue in the tub, hotel reception disconnected our call. Upon checking out, when I asked about speaking with the general manager, I was told he would email us, and no such email was received. Overall, this poor quality of hotel and service is not what we would hope for from Four Points by Sheraton.