Hotel Embassy Suites by Hilton a Jackson Township

Recommend a security team to assist guest with complaints that front desk employees obviously didn’t have time or the access to aide needs. I was insulted and disrespected by another guest, nothing was done nor suggested to assist me, no sensitivity to how emotional the situation was to me, and instead was forced to leave and then arrested for waiting outside the building for my minor children to come down because I pressed buzzer to once again ask for assistance in escorting them until they left the building. The night counter worker told inaccuracies as to me trying to re-enter the building which I never attempted, just simply pressed the button and returned to the car. My kids were left in tears from this nightmare