Rustic Inn Creekside

The resort is top notch. We thoroughly enjoyed the breakfast buffet, the creek side accommodations, the shuttle, and the bistro. Everyone was super nice, and daily housekeeping was beyond expectations. The creek side accommodations give a wonderful view of Flat Creek, which is a favorite spot of ducks and swans. We watched them for hours from the comfort of our room. There are deer that will visit you too! The resort has hundreds of rooms and is within a few blocks of town, but the orientation of creek side rooms made it seem as though we were much more remote. We were struck by the cleanliness of all areas. The buildings are log structures and the logs were completely dust free and shining as though they had all been recently cleaned. We didn’t use the heated pool, hot tub, spa services, or sauna. We had the coconut shrimp appetizer and bison chili while partaking in adult beverages in the bar. Everything we had was fantastic. The bison chili was the best chili ever. I would definitely recommend the resort. Splurge for a creek side room.

I just returned from a totally memorable stay at the wonderful Rustic Inn - Jackson Hole, WY. The place is a perfect getaway, with lovely, clean, comfortable rooms, free shuttle to the local areas you want to see and dine at, a friendly and accommodating front desk staff - all at a scenic and convenience location. I can't recommend this place more highly. Special mention to two women who went above and beyond to help all customers and are the most welcoming front desk staff: DANIA and FATIMA. Two of the shuttle drivers need to be complimented also: KEVIN and MARIO - terrific polite guys who were efficient and congenial every day of my week there. If you're getting away to the Jackson area - treat yourself to this exceptional hotel that makes everyone feel like valued family members.

This location is perfect! Conveniently located, but a pretty and peaceful property just far enough away from the hubbub of town. Our room was cleaned so nicely and well-stocked every day that we actually felt spoiled. Everyone maintaining this property deserves recognition. The front desk had 24-hour attendants and daily water bottles are complimentary. Breakfast was well-prepared and the breakfast room was well-kept and attended to also. The breakfast room attendants were professional, always very pleasant and also deserving of recognition. Side note: There is a male bartender who keeps an overly not subtle 10 p.m. sharp last call. Late-comers will be denied and disappointed. It would have been comical, if not slightly rude. Our young brunette server in the bar area however was very sweet and attentive!

Jesse Potzernitz should be terminated immediately. He is ruining this resort with his horrendous management I come out from California to stay at the Rustic Inn at least once or twice every year with my elderly father or mother (both 84 years old). We love staying here and look forward to it every time. I have been in customer service for over twenty years and felt that a couple of things needed to be brought to attention. When checking in, I am usually greeted by a friendly smile and happy host. Unfortunately, this was not the case this trip. I asked the girl who was checking me in (she was wearing pigtails and had brown hair) if she could put my mom and I closer to the water, she explained to me that they were sold out and there were no available rooms. I was fine with staying in the room I booked and understood that she could not move us. We love all the cabins and rooms at the Rustic Inn. Not once was she friendly throughout the checking in process, nor did she even smile. As the first person to greet a guest, she failed on all levels and set the tone for the stay. I was SO disappointed in her attitude towards me and shocked at her lack of friendliness and professionalism. When we reached our room, my mom really wanted to take a bath-there are no baths in the cabins we were in. I called the front desk and the same girl picked up and told me all they had was a room facing the parking lot and then she went dead silent-to the point where I had to say "hello?" to make sure she had not hung up on me. Again, completely unprofessional and rude. The next day, as we were walking back to our cabin, I smelled cigarette smoke. I looked and saw two or three doors down that two guests were outside on their porch smoking cigarettes. I told them smoking was not allowed on the property and the woman called my 84 year old mother and I "F'ing b****es" and said there weren't any "no smoking" signs anywhere on the property. I went inside and immediately informed the front desk. When we checked out of the Rustic Inn, I received an email asking how my stay was. I replied honestly and received a very rude email back from the manager, Jesse Potzeritz. With as long as I have been in the customer service industry, I would never have dreamed I would receive not only one but two extremely poor and unprofessional emails from this manager. I have included the emails for you below. Really bummed about the service we received this time around and the manager, Jesse, only made it worse. Providing positive training and setting a good example starts at the top and trickles down to the staff. I think that Jesse has hurt your business and staff by providing a poor example for how to treat guests. I thought it was important for me to reach out to you and let you know what kind of treatment and experience my mom and I received on this trip-I believe this was my ninth time staying at the Rustic Inn. Jesse is a very poor asset to this company and so is the girl that handled my reser

This experience did not start well. I was not aware the restaurant and bar would not be open when booking. At arrival I was told we were responsible for two cabins (there was an internet mix up here). Needless to say, I was very upset with the front desk because they would not budge on this point. After calming down, my wife and I were very impressed with the stream side cabin and the front porch. It was quite good. We were very happy. The best part of this comes with a phone call from the manager as we were driving. He was very professional and allowed me the opportunity to explain the mix up on the reservation. Without delay he refunded me the cost of the second cabin. He explained his front desk did what they were trained to do. More importantly he made the situation right. That is what a business should do. As a person whose been in business for 35 years I appreciate when a business acknowledges a wrong and makes it right. I would stay here again in a minute.

The coziest, prettiest hotel. We stayed in a double queen guestroom. The room included a very large space, fireplace, nice and quiet heater, refrigerator, microwave, coffee maker, tv, and a pull-out sofa couch and a table! The little fitness gazebo was so cute and functional including 2 Pelotons, an elliptical, treadmills, free weights, benches and cable machines. The complimentary breakfast had great food and service! We were able to order room service until 10 PM. The nature walk was fantastic and maintained. We were able to see deer each day and saw beavers down in the water. Just a beautiful stay!