Asaba

From the moment we arrived, we were taken away by how stunningly beautiful this ryokan is. Everything is tastefully designed and at times it feels more like a museum than a ryokan. We loved our room Hagi which faced the pond. We also absolutely loved the food that was served here - the ingredients were very fresh and the dishes, to our palate, were better than the ones at Fufu (and mind you, food is a strong point across all Fufu properties). Our room attendant, Yoko, was also friendly, knowledgeable on a lot of things and had a cool personality. The tatami was also plush and very comfortable, possibly the best futons we have ever slept on. What wasn’t so great for us, however, was the lack of proficiency in English. There were a couple of service lapse, which we assume is due to language barriers despite what we thought was clear communication and acknowledgment. We feel that it should be better for Japanese speaking guests. We also feel that most staff here were a little bit old and feel that we might be a bit too young to be a guest, I’m not sure how we got the feeling but just didn’t click for us. For the room, it lacked the normal skincare amenities of an onsen ryokan and the hairdryer was very weak, which would pose an issue for the ladies or gents with long hair. Service here, while good, was not great per se. In the end we had a good stay here but were not blown away. Room: We stayed at Hagi room, which is adequately sized for two and enjoyed a great view of the garden. Would happily stay there again if we return. One night would be enough given the very small size of the Shuzenji town.

The staff at the hotel is truly excellent - friendly and welcoming, and communication prior to our stay was perfect. The kitchen accommodated my food allergies and the dinner and breakfast were delicious. Yoko, who served us our meals, is a delight and we loved her. The room was very spacious and quiet. The beds were really comfortable, and the onsen/shower room was wonderful. Our teens slept on futons on the floor in a tatami room, which worked really well. Asaba sits in a very pretty spot, with lovely views. My only complaints are that there was no lotion in the room (but there was in the common indoor batha reas), that nudity is required in the hot spring baths (I had thought it was optional to wear a swimsuit, so perhaps this was my fault), and that the hotel is very expensive. Although we really enjoyed our stay and the experience we had, I do not think it is a good value, although I have no other ryokan/onsen experience to compare it to. Also, the nudity rule makes it a bit uncomfortable for families with older children or teenagers.

We have stayed at many Relais & Chateaux properties and this place may be the best yet. From the lovely accommodations and private onsen, to the spectacular bath, outstanding staff and delicious meals, we were amazed at the tranquility and beauty of everything around us. Even the town of Shuzenji was a lovely place to spend time and walk around. Truly a gem. We will stay there again.