Utente ospite
26 maggio 2024
Very rarely do I feel the need to write a TripAdvisor review, but sometimes people need to know what they are getting before they pay out a lot of money, for something that doesn't match the expectations, we have stayed in many four star hotels over the years and I can say with certainty this isn't one. On a whole the hotel was fine, definitely not a four star as advertised, but the room was clean and the food, although basic and not much choice, was tasty and edible. Definitely not to four star standards. I appreciate that the higher the star the more the government can charge for the tourist tax, I worked in Edinburgh for years I know how it works, but be warned it's not the €3 a night we were told at the travel agents, expect to be paying €7 per night when you get there. I will say, this is not the hotels fault. The staff were all friendly and perfectly pleasant, the guy who checked us in in the early hours was lovely, and the bar staff were chatty and funny. All the above would normally, in my mind, be an average review bordering on good, but let's discuss the animation team, as it is this area that let's the hotel down really badly. I have a colleague that stayed in the hotel a couple of weeks before we went, she sent me a message saying 'Tell Diego he is doing a great job' when I challenged her on this, when we were there she said, with a few laughing faces, 'she didn't want to spoil the surprise'. The entertainment was an absolute shambles and often uncomfortable to watch and listen too. Diego and Billy spent far too long on their mobiles and flirting with the female guests to organise anything that could be considered entertainment. On the first day when we came down to the pool Diego came over and introduced himself, little did we know but this was to offer us bingo tickets, only after we had them in our hand were we told that they were €10 each, we tried to make our excuses, but we're told, its ok, you can give it to me later. I have never been to an all inclusive where I have had to pay for my entertainment. We went down that night, having begrudgingly paid our €20, at the very least we were expecting a professional set up, how disappointed we were. It's was an absolute disgrace, numbers being called twice and the pa system making it impossible to make out what was being said. Something Diego said at the pool struck me after the event, when we got the tickets he said, don't worry if your not there, if you win, the prize will be sent to your room, I actually asked my wife if I misheard it, but she said the same, I suspected that some female guest had already won. In the following evenings there was a quiz where we were told to write 1 to 20 on a blank piece of A4, and write down the answers to music being played, when the papers were handed in, they soon asked everyone to come back and get them so we could mark our own, so they couldn't even be bothered to score the quiz. There was a karaoke, where they spent half the time searchi
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