Hotel in zona Hakama Rock, Itoigawa

訪れた年は違いますが 以前　年末年始2泊しました ただ　フロントから 静かにしてください クレームの電話。 私どもでは　ありません 部屋にまでこられて　2回目　静かにして下さい　と 隣の部屋からドンドンと音がして　大声も聞こえました ここは　壁が薄いんでしょうか 何も悪い事をしていないのに　文句を言われて 気分が滅入りました 下の部屋から　苦情が来たとしても 確認を取らずに　電話・部屋まで言いに来るのは いかがなものかと。　ホテルの対応を疑います 上の部屋とは限りません 防音対策されてはいかがでしょうか 又　騒音のマニアルを作られてはいかがと 確認も取らずに　文句を言われた方は 言われ損です 改善してください

Abbiamo un buon soggiorno. La neve era fantastica. La polvere era come niente che non avessimo mai sperimentato prima, e lo sci era sensazionale. Hakuba Norikura e Cortina si uniscono per fare un grande ristorante sciistico. Ci sono state delle belle corse per i bambini e delle cose molto avanzate, tra cui un incredibile backcountry, che mi sono divertito. Un nuovo corsa aperto al top di Norikura è forse il miglior sci che abbia mai visto. La polvere intagliata e intagliata è buona.La cena dell'hotel e la vicinanza sono buone. Ci sono alcune opzioni diverse in hotel, così come diverse opzioni per pranzo in pochi luoghi proprio fuori e intorno all'hotel, e un piccolo villaggio con diversi altri luoghi a soli 5 minuti di distanza. La famiglia ha anche goduto del caldo arco naturale che è all'hotel. Era un modo per rilassarsi alla fine di ogni giorno. Volevo tornare indietro!

Da una nuova linea di secco, la stazione di calore della luna nera dell'universo, può raggiungere il piccolo hotel di Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao Xiao E'davvero adatto per un hotel.A ５～６ minuti di distanza dall'hotel c'è un pozzo naturale di caverna aperta, si dice che sia un famoso pozzo caldo, chiamato ”Etchu ４ famoso pozzo caldo”.La cena è locale, ci sono anche pesci di pomodoro, ｊ la prima marca di pomodoro di carne, riso di pomodoro bianco. Questo è un hotel caldo che vuoi visitare di nuovo.　

We (family of 5 – kids aged 18, 15 and 11) visited for 5 days just as the ski season opened in December 2023. We were on a Luxury Escapes 5 night/4 day ski lift package. We chose Lotte Arai as we heard it was an excellent place for beginners. Unfortunately our experience was not positive. Luxury Escapes were not transparent at the time of booking that we were right on the cusp of season opening, which would have influenced our booking decision. Weather was not favourable and unfortunately the snow was not sufficient to fully open on 15/12 as planned (not LE or Lotte Arai's fault of course). This coupled with a broken chair lift (which Lotte Arai did not disclose - we only discovered when we arrived) and another chair lift that couldn't run due to lack of staff, meant our ski options (as beginners) were limited to one 350m run. 4 days of limited ski options at top $ was incredibly disappointing and no way reflective of the quality experiences we had with LE previously. We stayed in a lovely room in the Lodge part of Lotte Arai resort. Spacious comfortable room, somewhat tired bathroom. The resort is a hodgepodge of different buildings that connect only on different floors (it seems the property has grown organically over 30+ years with no real thought to full integration). Navigating from the Lodge to breakfast and the onsen took some planning, especially as one part was almost outdoors, in freezing conditions. Meals were at the buffet styled Plate restaurant in Lotte Arai Hotel (a full 700m walk involving a lift ride, outside (albeit undercover) walk and flight of stairs from our room) which was more akin to 3/3.5 star standard. On the plus side the bus transfer to and from Joetsu-Myoko train station was great; we really enjoyed a lovely dinner at the Japanese restaurant Asahi and the outside onsen was lovely. The separately run Myoko Snowsports school is exceptional and the resort's ski hire enterprise rents quality gear. Plus our step count walking around the various buildings was high! Lotte Arai staff were warm and tried to help best they could. But truthfully for a resort claiming to be 5 star, staff were not as polished or proficient, as elsewhere on our Japan trip. Communication in advance to organise meals etc. was difficult - often multiple days' wait for response and sometimes no response at all. We did speak to the Manager on duty on our last day to offer feedback. He was pleasant and listened. He offered a bottle of wine and free access to swimming pool and indoor climbing wall. Luxury Escapes similarly listened to our concerns and offered a $300 voucher for next booking. On a $4.7k booking it felt more symbolic than significant. All in all the most disappointing days of our holiday. We spent A$6k incl. ski gear on a ”special deal” - it was by far the worst value on a 3.5 week holiday trekking around Japan.