Recensioni su Hotel des Arts Galata

Sebbene sia bello come location, ci sono delle carenze, può essere più professionale

環境很乾凈，服務超級熱情，位置便利，唯一的缺點就是隔音不好，樓下是景點有點吵

Hola, Hugo Mexicano les quiere informar que la ubicación del Hotel está Excelente, Segura, Fácil acceso y con una vista espectacular a la torre Galata. Les recomiendo reservar una de las 2 habitaciones con balcón. El Desayuno está completo, y es justo frente a la Torre Galata, así que si por alguna razón no pudieron reservar algún balcón, aquí está su oportunidad para tomar una foto memorable. Y respecto al Staff que labora en el hotel, les cuento que son muy amables, hablan muy bien el idioma inglés, y su actitud de servicio es genuina en todo momento.

Die Unterkunft ist super zentral, sehr gut gelegen. Man kann sowohl zu Fuß aber auch mit der Metro (der U-Bahn) oder mit dem Bus alles erreichen. Die Mitarbeiter waren sehr freundlich. Die Zimmer könnten etwas sauberer sein aber war vollkommen in Ordnung. Nachts wird es sehr laut aber auch damit hatten wir kein Problem. Wir kommen gerne wieder!

房間很乾凈，陽台可以直接看到加拉太塔，樓下的街景也最佳，有利就有弊，弊就是樓下都是餐飲商業街，會到很晚才安靜；利就是離景點很近，樓下有很多網紅餐廳，步行街也有很多購物的地方，酒店服務非常滿意！也會介紹給朋友

在市中心算是面積比較大的房間了，地理位置非常好，在酒店就能看到加拉塔，吃飯和出行都比較方便。酒店前台非常熱情，以後有機會還會住在這裏。

Ottima location e molto pulito ma hotel non all'altezza delle 4 stelle e del costo. Neppure un piccolo Tavolo solo shampoo e bagnoschiuma piccoli.La biancheria usurata . Le terrazze minuscole e non attrezzate. Bella la terrazza panoramica situata in altro hotel a cui i clienti hanno accesso

Excellent location, clean good sized rooms, fabulous staff. The location and the staff make this a great stay for Instanbul. It was my partners birthday whilst we were there and they presented him with a cake. The reception was being renovated whilst we were there and they gave us free breakfast vouchers at a nearby cafe. The hotel is located in a very busy area that goes well into the night so this is not a restful area. We are a couple in our sixties but this didn't affect our sleeping as we had the air conditioning on and it blocked out the noise.

I stayed over for a night, arrived after midnight and the reception was working so checking in was easy. The room was great and cozy and it had this authentic historical look. Siran was very helpful with everything! There’s a parking some 50 meters away. Highly recommended!

Not even close to a hostel. We found a coakroach in the room. The rooms are dirty with no maintenance. The staff is rude and there is no kitchen supplies even though it is sold as an apartment. The apartment has only one lock .Just go somewhere else!

I actually live in Istanbul, but stayed here to be closer to my family when they came to visit. The hotel was spotlessly clean, the room was very nice, perfectly clean and had a very cosy feel. The location is perfect for those visiting Istanbul, situated as it is just by Galata Tower. I have to say though, the best thing for me was how great the staff were, we needed a bit of help with a few things whilst staying there and they were absolutely brilliant, they were all really friendly and made us feel very welcome, and as I said, they were very helpful. I live on the outskirts of Istanbul, but I may well stay here again if I wanted to stay in the centre one weekend, for an event etc. I really recommend this hotel.

Nice decor and convenient location in the heart of Galata. However, it was impossible to have a good night sleep because of the noise coming from the street, the bathroom pipes and the ventilation system. In addition, the mattress was the worst: old and zero back support. The quality of the bedding and pillows was very low as well. After the first night, we upgraded to a better room but the situation did not improve particularly. After spending three nights there, back pain was ruining our holiday, we checked out earlier and moved to a different hotel nearby. The hotel refused to reimburse us for the two additional nights we were supposed to stay there for.

A good looking hotel from the outside in a great location but the rooms were not as advertised, they appeared to me to be tired, cheap & overpriced, and the problems we had meant it was a truly horrible experience. We booked for 2 nights in a deluxe double room at a good price of €58 p.n. which they describe as having a queen sized bed on *********** and being 25 sq.m. The room felt small with a bed that definitely couldn't be described as queen size (& cheap and a bit tired and messy). That afternoon before heading out to dinner I called reception to mention the room appeared to be the wrong room as my measurements showed it to be less that 14 sq.m. but reception refused to do anything and said to speak to the manager the following day. The following morning the manager said we had the larger deluxe room we booked and I showed him the description on *********** of 25 sq.m. and I showed him my sketch with measurements showing the room was less than 14 sq.m.. After refusing to do anything for a while he said he would move us to a bigger room (which is simply giving us what we had already paid for!) but he refused to accept we were given a cheaper room. I said were heading out now and we tried to move the day before given the room was way too small but they refused so we now simply want the price adjusted slightly lower to reflect the fact we stayed in the smaller room compared to what we booked and paid for. He said we had to come back at 3pm to get a refund as he finished then which didn't work as this was our only full day in Istandbul and we expected to be out all day. While we were out I was surprised to receive an email from *********** saying I was a "no show" for my booking and that the booking had been canceled and money refunded. I contacted him and said we simply wanted the room we paid for or wanted to a small refund for being put in the much smaller room. He said he had canceled and we had to return before 3pm to get a full refund. We were left with no booking against our wishes and we needed to find somewhere to stay. I suspect he canceled our booking as we then have no way to post a negative review on *********** - there seem to be fewer negative reviews there than on Google maps so I wondered if maybe they try to somehow reduce/remove negative reviews. I would never recommend anyone stay here. P.S. there are only 6 reviews on TripAdvisor but despite me having the widest settings I strangely can only see a smaller number and they are only the 5 star reviews. I can't read the lesser rated reviews. Also there are no reviews since late 2021. This seems strange and I wondered if things are somehow being manipulated.