Utente ospite
22 settembre 2021
旅店的櫃檯1樓接待人員服務相當不專業,也不會基本國際英語和外國人溝通。房間格局空間很大,不過周遭的環境購物便利,客房隔音非常差!晚上相當吵雜非常難以入眠,網路服務斷斷續續不穩定到最後半夜就沒有網路,跟旅館工作人員反應也置之不理,更誇張竟然連入住房卡給了之後也無法開門,進出入都要重複到1樓詢問工作人員帶領開門,有點像是入住監獄的感覺。衛生間地下不停的漏水也沒有修護,洗澡淋浴時水噴得亂七八糟。數次反應到旅館的業主,沒有接受客戶的反應反而取消我另外已經提前五天訂單態度相當惡劣!導致臨時匆忙還要找尋另一家旅館做更換,這裡供應的早餐也是土耳其伊斯坦堡旅館最差的一家,這是我人生世界上去過的國家居住過最差的旅館體驗!The reception staff on the first floor of the hotel’s counter are quite unprofessional, and they don’t know how to communicate with foreigners in basic international English. The room layout is very spacious, but the surrounding environment is convenient for shopping, and the room soundproofing is very poor! It was quite noisy at night and it was difficult to sleep. The internet service was intermittently unstable and there was no internet until the end of the night. I ignored the reaction of the hotel staff. It was even more exaggerated that the door could not be opened even after the room card was given. Asking the staff to open the door on the first floor, it feels a bit like being in a prison. The toilet was leaking continuously under the ground and was not repaired, and the water sprayed in a mess when taking a shower. I have responded to the owner of the hotel several times, but instead of accepting the customer’s response, I canceled it. I have also had a very bad attitude about the order five days in advance! It caused a temporary rush to find another hotel for replacement. The breakfast served here is also the worst hotel in Istanbul, Turkey. This is the worst hotel experience I have ever lived in a country in the world in my life!
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