Utente ospite
29 dicembre 2024
The rooms are amazing like other 5 star hotels amd the soap smellls divine. The check in was seamless but if you dont speak Turkish make sure you have aomeone who speaks your language. The reason is for us thre was a misunderstanding, we asked for a late check out for 1.30 pm so we can use the aquapark after check out. It was understood by us that we got until 1.30 pm next day and that we can use the aquapark even after check out. That was not the case though after 12.30 the wrist bands needed to enter the aquapark area stopped working and we found out our check out was 1 pm. We were very disappointed because the only time we could enter as a family was 12.30 pm, they have specific times for women only, families and mixed. So we could not enter the earlier session. The management couldnt make it up to us which was dissapointing because alot of these details were not explained probably during check in. The idea of the resort is l, there are free activities, the spa and aquapark those you can only use before check out while the other activities require payment and therefore can be used anytime. The staff are all very nice and helpful, literally everyone. I especially want to thank Nisanur Kara who showed us around the huge resort and explained where everything was and the opening times. She was very nice and happy person always smiling and very polite. She also speaks English well and shared all the resort activity details on the phone offering to help via text as well which was super considerate of her. Rahma is also great and she speaks Arabic so make sure you ask for her during check in to avoid getting into. A situation like ours. We tried the Time out escape room activities and Ceren was a great help she speaks English. All the timeout staff are super friendly! We also booked an hour long archery class, our teacher was Akin (I hope I remembered his name right). It was a great fun, he is very patient and great teacher! One of the things to keep in mind is that the area is remote and hard to get uber or the ferry so I highly recommend renting a car for this or you will struggle to find an affordable ride back. The local taxi service is more expensive than uber trip prices but then again uber doesn't accept the ride in the first place.
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