Beloved Playa Mujeres - Couples Only All Inclusive

We have been going to all inclusive resorts for over 25 years and The Beloved Playa Mujeres is absolutely the best! I contacted the GM Andrea Ruiz prior to arriving to the resort to arrange a special birthday celebration for my wife’s 50th birthday and she surpassed my expectations and made sure everything was taken care of without any hesitation. Andrea and her management team could be seen throughout the resort checking in on guests and making sure everything is operating smoothly. From the moment we entered the resort we were treated like royalty. Anuar the concierge took care of our check-in and would check-in with us on a regular basis to make sure that we had everything we needed and if there were any special requests for the room which he took care of. Like other reviewers have stated the staff make this resort. The entire week all the staff were extremely friendly, helpful and went out of their way to ensure that we had a wonderful vacation. We would like to thank a few that really stood out Beach Concierge Dennise, waitstaff at El Mar Mischell, Jesus, Alberto Ismael and Russell, pool bar Michel, Lobby bar Hugo and Juan. Andrea planned a special 50th birthday dinner at the beach gazabo, and we were honored to have chef Luis Rafael preparing our special dinner. Chef Louis Rafael came over to our table and asked if we had any food allergies and if there was anything that we didn’t like and asked if he could surprise us with his creations that were not on the menu, we agreed, and the food was amazing. The waitstaff brought out a birthday cake and sang happy birthday to my wife. The next evening, we had dinner at the El Mar and Chef Louis Rafael came out to our table once again and asked if he could prepare a few different special dishes that were also not on the menu, we agreed and had another incredible 5 course dinner. Chef Louis Rafael is an extremely talented Chef and is a definite asset to The Beloved. This is a quiet and relaxing resort and pool area is very well kept and the music around the pool was consistently at a good volume and not overbearing. The beach area at this resort is very well maintained and beautiful and the gardeners do a fantastic job in keeping the grounds well maintained and spotless. The food at all the restaurants was delicious but our favourites were the El Mar and Lupita Steakhouse. The drinks at all the bars were great. We especially enjoyed the lobby bar where I enjoyed an old fashioned enhanced with a cocktail smoker nighty. If you are looking for a quiet relaxing resort where the staff and management, go out of their way to make your vacation/special occasion very special than look no further than the Beloved Playa Mujeres you will not be disappointed! Thank you, Andrea, and your team, for an amazing and memorable 50th Birthday Vacation!!! Alex and Jo-Ann

I really wanted to give this 5 stars, but it's more like 4.5 stars. This was our third visit to Beloved, so that's a main reason why 4.5 instead of 5. In other words, we had already experienced many of the positives: beautiful grounds; friendly staff; nice beach; peaceful vibe. So while those were great, they were not surprising. On this trip, there were some weird hiccups. On our first morning, we called down for room service. No answer. We tried the front desk. No answer. Concierge. No answer. After trying for 15 minutes, I finally got dressed and walked down to the lobby. Their excuse was something like a staff switchover, so no one to answer the phone -- although there were two people staffing the front desk. Strange. Then the activities. If you've read other reviews, you know Beloved isn't know for activities. Many people just sit at the beach or pool all day. But we wanted to try some things. We asked twice about participating in one activity, and were told to just show up 15 minutes before. We got there and joined other people waiting. After 15 minutes, they asked us if we had signed up beforehand. No, we had not. Because they didn't tell us we had to sign up. There were limited spaces for this activity, so there was a really awkward situation trying to figure out who would be left out. There were two other activities we were interested in, but they just didn't happen. We showed up -- and nothing. Maybe they were moved and no one told us? On the plus side, the taco truck - Bocadito - and its mascot Carrot the Cat were amazing!

My husband and I had a wonderful time. At first we were a little nervous with how QUIET it was but soon appreciated the peaceful surroundings, excellent service, and great food. Paola at the front desk had great advice, a warm smile, and was always willing to answer any questions no matter how small. Lorenzo, our Mezcal and Taste of Mexico tasting guide was superb! He was so kind, informative, and made us feel like we were old friends (even before the tasting started)! And the entertainment staff were AMAZING! David was out fast friend! We never saw him without a smile on his face and a warm welcome followed. We had so much fun playing beach volleyball and wish there were more opportunities to have played some beach sports. The crafts were fun, the tours engaging, and pool games (song trivia with Axcel was hilarious) made for a great way to spend the days! And we loved the evening games and live music…with you guessed it…David! Shake that man’s hand and introduce yourself…I promise he’ll great you with a smile and make sure you leave with one too!

First and foremost, we were absolutely blown away by the level of service and the quality of food at all restaurants, but especially at El Mar. We have stayed at many all inclusive resorts and the food, drinks, and staff/service at Beloved was far and away the best we have ever experienced. All the staff were friendly, helpful, and always smiling! Specifically we wanted to thank Axcel from the entertainment team who not only provided us with lots of fun and laughs, but was able to seamlessly diffuse a situation with a difficult guest. Pasquale in the lobby bar really impressed us with his knowledge and creativity! The server Fernando was so excellent and hardworking! Jafet at El Mar went out of this way multiple times to make sure we had a great meal! Only downside was that when we were the menus were changing and not for the better! Because of this excellent service we still had a great week but we feel some follow up is needed regarding a very frustrating situation with our room. When we first entered, it had a very musty/damp smell. The AC was not working. We let someone know the first day and they said it would be looked into. After that, the AC was better during the day (though it never reached the temperature it was set at). At night, the air conditioning would not be working properly at all and our room was VERY warm. We mentioned this to the front desk every day and each time were told it would be resolved .On the third day, we mentioned it again and again were told it would be checked. We received no other communication but when we returned to our room around 10 am there were several maintenance workers inside, many tools, a ladder, and a ceiling panel had been removed. Our belongings had been moved and there was dust and debris around. We had no idea what was happening but gave them space and time to do whatever work was happening. This went on for hours and hours and we did not have access to our room or our swim out area for most of the day which was really frustrating. At this point we insisted on some answers (we hadn't been contacted or explained anything) and were told the whole AC system was being replaced. We were offered a courtesy room (though not a swim out) but explained that we couldn't get to our bathing suits or any of our things so that didn't really help us unfortunately. After this, the AC did improve slightly but still did not work at night. We mentioned this over and over and on our second to last day the manager Alexander got involved and ensured it would be rectified. Unfortunately, it never did. We lost a lot of sleep due to the extremely uncomfortable conditions at night (not to mention the entire day of lost access to a room we paid a lot of money for). Additionally, when we tried to use our bathtub it was spewing brown water which left black stains and dirt in the bottom. it was fixed but we weren't able to use it originally and the time they were working on it was another instance of us not being able to util