ATELIER Playa Mujeres

This is a beautiful resort with lovely staff members. The food was delicious in all of the restaurants. We had a beautiful experience in the Inspira level. Our personal butlers were friendly, helpful, and kind. The design team put together a great resort. There is light music in the ambient areas, aromatherapy to ignite the senses, and beautiful furniture and fixtures. The food and staff were what made the biggest difference. They have a lovely symbolic gesture when they greet you; the staff will place their hand over their heart. It's the little things that made this experience memorable.

We stayed for 7 days in the Inspira section of Estudio Playa Mujeres. We are really satisfied with our vacation. The rooms are really spacious, the cleanliness is impeccable and the quality of the food really exceptional. I have major food allergies and each restaurant was able to adapt the menu to my allergies without any problem. My daughter also loved the Kid's club which has interesting and entertaining activities throughout the day. However, the most important thing is that beyond the facilities which are well maintained, modern and luxurious, the staff is exceptional. Manuel and Valeria's service was incredible during the full week as were all the other waiters in the restaurants and bars (Alexis, Jesus and Alfredo) who allowed us to fully enjoy our vacation. In addition, our flight with @aircanada was cancelled last night, Air Canada transported us to a mediocre hotel with bugs in the room. So we contacted our Estudio buttler (Manuel) and he arranged everything for our return to the Estudio. Even though our room for the extra night was not in the Inspira section, he still took care of us with impeccable service. Valeria, our buttler during the day, took over this morning even though we were not in the Inspira section. @Manuel and @Valeria: you made the difference for us this week and also from a potential horrible experience last night to an additional night in Cancun that we enjoyed. Muchas gracias por todo lo que han hecho. We have stayed in several hotels in Mexico, including in the Playa Mujeres area. This hotel is truly exceptional. We recommend this hotel without any hesitation and will definitely return. We have no negative comments and the only thing that could be improved is the wine included which is pretty bad.

My family and I ate at Cilento and we had Octavio as our server. He was super attentive, helpful, and kind! He made our dining experience smooth and enjoyable. The service at this resort in general is wonderful - a truly relaxing and memorable experience. The food is delicious, the building is beautiful, and all the workers here are super friendly and caring. I will be sad to leave!