The property was great, the staff was amazing as well as the food and drinks.
The problem was the actual room (0152), as there was a bad smell of still-water every time the AC was turned on, day and it intensified at night.
We made seral, and I mean several callas and request to have the issue fixed as well as complaint about the smell to the Riu team, cleaning crew and maintenance.
The front desk sent the maintenance team to try and fix the issue to no avail. Additionally the toilet tank would leak water every 10-15 minutes non stop. this was also mentioned to the front desk but it was also never fixed.
Six day of that horrible smell during the day and night, plus listening to the toilet tank leak was way too much and made for a difficult stay at this particular All Inclusive Resort.
The cleaning lady did her best to mask the smell but it would intensify every single night. The next door also complaint about it and not sure what happen to their complaints.
Traduci