"Ottimo alloggio, varietà alimentare, zona SPA (sauna, trattamento corporeo), due piscine, bagno all'aperto, zona fitness, personale amichevole. Molte volte assegnato ristorante per l'esperienza alimentare. Perfetta posizione, vicino a due stazioni gondolle. Mostra cucina. Vino professionale e formaggio sommelier esperienza. Impressionante cassaforte, principalmente con la raccolta di vino Bordeaux."

"In the past, this was a very classy hotel; nowadays, it's filled with noisy Russians and Romanians. The breakfast is meager, nothing special, just some toast with egg. It's best to skip the evening dinner; I've never experienced anything so mediocre. Instead, book a table at a good restaurant in the village. The management, along with a team of five, loudly convene meetings in the lobby, where guests would normally sit. They discuss finances loudly, brainstorming potential improvements to make more money. It's incredibly antisocial and a very odd situation for guests trying to read a book nearby. I would suggest investing in a proper meeting room. It has become a village solely for single men; women are as rare as hen's teeth. The après-ski venues have turned into a sort of meat market, making your wife feel uncomfortable quickly. Ischgl is no longer the charming family ski resort it used to be. It has turned into a bull's fest, ending in nightly brawls with glasses flying around in the après-ski bars. We won't be going next year."

"Abbiamo trascorso solo pochi giorni, ma sono stati davvero piacevoli in questo hotel, che fa dell’eccellenza nel servizio al cliente il suo punto di forza. La colazione è ricca e di ottima qualità, mentre l’area SPA è spaziosa e ben attrezzata, con due eleganti piscine in acciaio che rappresentano, a mio avviso, il perfetto connubio tra igiene e stile. La posizione dell’hotel è ideale: si trova praticamente nel cuore di Ischgl, a pochi passi dal principale impianto di risalita. Frequentiamo questa località da oltre 15 anni e questo è uno dei migliori hotel in cui siamo stati, se non il migliore in assoluto."

"Very arrogant service coming from the top management of the hotel. Senior hotel staff cater to a select few local "royalties" by assigning them the best rooms, centrally located tables at the restaurant and going out their way in meeting their every wish. All other (especially new and non-German speaking) guests are completely ignored and are relegated to the far south corner of the hotel with cheap tiles on the floor and even cheaper and tasteless art on the walls. It has a look and feel of a 3* property at best with the view of a fence and a parking lot. The manager of the restaurant is the worst. Self-important, never says yes to anything and seems annoyed at most clients' requests. Unacceptable. There are a few nice junior staff who are trying their best but their good efforts are easily overshadowed by the factors mentioned above. For this money there are plenty of other places with the right attitude and service."

"Il miglior alloggio. Il miglior receptionista PIA, mai visto prima. È molto professionale, utile, orientata al cliente e gentile. Ci aiuta a risolvere il grande problema con il noleggio da SIXT auto. Era sempre al telefono utilizzando le sue conoscenze di diritto e di diritto in Austria. Era sempre stata in un lavoro non sotto le sue responsabilità per aiutarci. Credo che la gestione dell'hotel tenga conto della nostra revisione della PIA. L'hotel è super, bella cibo, posizione perfetta e ospite!!! L'anno prossimo sicuramente a Ischgl a Flaana hotel!!!"

"Letti molto morbide, non adatto per tutti. Molto vicino a Ischgl"

"All style, no substance. Overall we were very disappointed with our stay. The best summary would be: money-grabbing, unhelpful staff, poor service, and badly designed apartments. We would not stay here again. It feels like a place that focuses on appearance rather than actually delivering a good guest experience. One positive is the location is very good and the hotel next door is a welcoming place to be. The apartments are advertised as sleeping six, but you are charged per person. From the moment we walked in we were repeatedly chased for cash payments for the city tax and cleaning fee. It was never properly explained why this had to be paid in cash. No other place we stayed in Austria operated like this, which felt questionable. Despite paying an extra €650 to use the sofa bed in a six-person apartment, the sofa bed wasn’t even made up when we arrived. The apartment design is also odd and poorly thought through. Both bathrooms are located inside the bedrooms, meaning anyone sleeping on the sofa bed has to walk through someone else’s bedroom just to use the bathroom. For a newly renovated property, the details are surprisingly poor: • No USB charging points in the sockets • TVs missing from bedroom walls • The TVs in the living room did not connect to the internet, so they didn’t work The service was equally disappointing. Staff were rarely on site and when they were present they were unhelpful and quite rude. We were never sent the information for the VIP lift passes, which meant we ended up paying more for lift passes than we should have. The night buzzers also didn’t work, which is concerning if you actually needed assistance. Before arriving we were told (after calling the number provided) that parking and an EV charging point would be available. However, when we arrived we were told we could not park there and there was no charger available. Check-out was handled just as poorly. Staff were rude and told us there was nowhere to leave luggage or shower after 10am, despite being told at check-in that this would be possible because guests from the previous day had been allowed to do so. This level of inflexibility is very unusual for ski accommodation. Another issue was the boot room, which is not heated, meaning your ski boots and gear remain cold and damp every day. For nearly €4,000 for a week, the overall experience was extremely disappointing. In the end we actually left a night early. This was my 10th trip to Austria this season, and without question it was the worst service I’ve experienced. I would strongly recommend avoiding this place."

"L'appartamento designato era freddo e non riscaldato. Molto piccolo per 4 persone lasciato solo 6. Dopo la denuncia, ci è stato immediatamente dato una scelta di 2 altri appartamenti. La scelta era migliore, ma ancora non riscaldato, ci consigliamo di girare il forno con la porta aperta!"