Trofana Royal 5-Sterne Superior Resort

We had two weeks booked through Crystal ski holidays. As soon as you arrive you are made welcome. All the staff are fantastic and the training they receive is exemplary. The restaurant staff get two weeks training and it shows. A special mention must be made for Carmen and Magda who looked after us very well. The Von Der Thannen family hotel is superb. The rooms, the spa, swimming pools, decor, cleanliness and of course the restaurant of forty chefs run by Martin Sieberer are amazing. Our meals were simply amazing. This is a very special hotel and well deserves all its accolades. Thank you to the entire team for an unforgettable experience.

Just returning home from a family ski trip staying at this stunning hotel. My wife and I travel very frequently to some extremely good hotels and I have to say that the Trofana falls into that category. The hotel is truly 5*. The amenities are excellent - the spa is just a great place to be. The food is truly amazing and the staff just compliment the excellence of this hotel. Ok - I see that some people moan that they charge for water and drinks are a little pricey. All I would say is that if you want excellence then don’t moan if you have to pay a little more. Thank you to all of the staff who made our stay so wonderful. As for some practicalities, the location is in my opinion in the best part of the town and only a 2 minute walk from a gondola - even in ski boots. There are some great aprez bars close by. The ski room is spacious and it is possible to ski back within 5 metres of the ski room door. I wouldn’t hesitate to recommend this hotel.

We had a wonderful stay at this hotel and can honestly say the service is 5 star. We did have a misunderstanding but if the management is anything like the service we experienced i am sure we will reach a mutual understanding.

I'm sat in the airport waiting to fly home after the most perfect week at this wonderful hotel, so I thought I'd write a little review... We had high expectations but they were exceeded, everything was perfect! The food really is incredible and everyone in the restaurant works extremely hard to make sure you have a wonderful experience. Special mentions must go to Kevin, Carmen and Roxanne who made us feel very welcome and provided exceptional service throughout our stay. Head chef Martin Sieberer often wandered through the restaurant keeping a watchful eye over the buffet sections and he was happy to chat away to guests. We bought a copy of his recipe book in the hope of attempting to recreate some of the mouthwatering dishes when we get home. Our room was spacious, had everything we needed and was kept immaculate by the hard working cleaners all week. Our balcony was huge and overlooked the pool. The room was a bit too warm at times, even when we tried to turn the temp down but we just slept with the window open. The spa was one of the best I've been to, I loved the outdoor hot tub, relaxation rooms and all the massage jets in the pool. A lot of the other spa facilities such as salt room, infra red sauna etc are in the nude section but I went in wearing my swimming costume, it was fine. There's a really nice bar area in the spa, along with a gym, golf simulation area and pool table, it was excellent and I wish I had used the facilities more! You can ski almost to the door of the hotel as the red run #1 ends just beside it and there's a fantastic ski/boot room where you get an allocated locker to use with your room key. I would highly recommend this hotel, the location, room, staff, food, service and spa were all fabulous and we really appreciated the little gifts and special touches that were provided to make our stay extra special. We would love to return one day!!

Wir hatten einen tollen Aufenthalt im Trofana und werden auf jedenfall wieder kommen! Alle Mitarbeiter sind sehr freundlich, zuvorkommend und hilfsbereit, was wir in so einem Haus auch erwarten. Darüber hinaus war es aber diese Herzlichkeit und das echte Interesse an unserem Wohlbefinden, was uns so beeindruckt hat. Das Essen war Hervorragend, die Menüs ließen keine Wünsche offen und die Auswahl am Buffet ist nicht zu übertreffen. Der beste Kaiserschmarrn unseres Lebens!!! Einzig ein kleiner Hinweis an das Servicepersonal. An einem Abend hätte ich mir mehr Feingefühl gewünscht. Wir waren sehr intensiv in ein persönliches Gespräch vertieft und wurden trotzdem in sehr kurzen Abständen vom Personal angesprochen ob alles passt oder ob es schmeckt etc… Unseren Gesprächsverlauf hat das in jedem Fall beeinflusst.

Das 5-Sterne-Hotel ist nicht wirklich das, was Sie denken, dass es sein sollte. Der Empfang ist nicht wirklich nett. Sie begrüßen dich nicht, sobald du eintrittst, obwohl sie dich hereinkommen sehen. Die Einrichtungen im Zimmer werden nicht erklärt. Die Kellner sind sehr aufmerksam und sind wirklich nett. Im Zimmer: Gemälde hängen schieff; Schränke und Schubladen hängen schieff; Alles, was schief hängen kann, hängt schief; im Badezimmer ist der Wasserhahn undicht (gemeldet auf der Stelle), ist unten an der Hahn nicht richtig angezogen und der Boden wird immer nass, siehe Fotos. Der Chefkoch in der Küche ist das größte Problem: Er versteht nicht, was eine 112-Allergie ist und kennt das Wort, dass die Gruppe zu der dieses Produkt gehört, nicht, weiß es nicht und kümmert sich nicht darum. Es ist wirklich unglaublich. Es musste ein Dutzend Mal erklärt werden und es ist nicht so schwierig. Außerdem ging die nette Kellner das Ei Benedict selber machen, weil die Küche es nach 20 Minuten nicht schaffte. Die Sauce Hollandaise war wirklich nicht das, was sie sein musste. Die Beschwerde wurde per E-Mail an das Hotel geschickt, aber da es nicht wirklich ein nettes Antwort gab, die uns ein Angebot zum Ausgleich des Verlustes bot, ist diese Bewertung mit den dazugehörigen Fotos jetzt online. Leider.