Hotel in zona National Scouting Museum, Irving

L'iscrizione non era la migliore. Mi chiedevo se potessi arrivare presto e terminare dopo il loro normale check-in, se ricordo correttamente. Non erano così informati se potevano effettuare la check-in presto. Ha anche detto che erano stati prenotati quando ho cercato di rimanere il giorno dopo, ma il loro sito aveva camere disponibili e su altri siti e sul loro.

My family was in the area to visit schools. They were very impressed with the construction of the hotel and lay out of the rooms, even the parking lot was nice. Everything was beautiful and very clean. The breakfast buffet was very good too! The location was great! We would certainly stay here again.

I needed a solo wellness, weekend getaway and used our corporate rate to book a stay here knowing the quality of The Ritz Carlton brand. I hadn't been since it was The Four Seasons. The hotel is quite lovely and has beautiful amenities. The door persons, bellhops and front desk associates were very welcoming and professional. Due to my Gold Elite Status with Bonvoy I received a complimentary upgrade to a corner tower king room with a furnished balcony. I was so blessed to receive this room and loved the view overlooking the pool and outdoor back patios with a slight view of the golf/fitness area. ROOM: The room was so spacious with a separate lounging area, large bathroom, and furnished balcony where I had my coffee/breakfast each morning and sat each night before bed. Unlike some of the other reviews, my room did have blackout curtains (I wouldn't have slept otherwise) and I was able to sleep in both days. The big CON to this room was that I went for a restful, relaxing getaway and the AC wasn't working properly. It was cool when I arrived and would shut off during the night so it kept me up on an off all night long due to it getting hot then cool (never cold) in my room all night long. I called for them to review it the next day and they did and said 'it is fixed'. A sweet front desk person (Jasmine) even came up to my room to show me how to turn the fan on high so it would stay on. The 2nd night was much of the same. The AC is so inconsistent in delivering airflow that I woke up sweating on and off again the 2nd night. DINING: This is the biggest miss for me. Knife Italian was reserved out the first night so I couldn't try it so you either had to do room service or Outlaw, their casual dining. I opted for Outlaw. While there was room for me, there isn't much seating and their menu is very limited but my Las Colinas Salad with brisket was delicious. Service the first night was great. Tried to get a drink and dessert there on Saturday night (not busy that night) and it took 20 mins for a server to approach me. I did try Knife the second night and found that the ambiance was nice but the food for the price is mediocre at best. I am gluten free and I found the food offerings in general for room service, Knife, and Pool bar are very limited. Knife was very hard to find gluten free items and our waiter said that their pastas were technically gluten free b/c they use a 0% flour which I didn't understand. He wasn't very engaging or helpful in my dietary restriction. I did has a poke bowl by the pool the next day and it was fantastic. IN my opinion much better that Knife Italian. Finally, my breakfast on morning one was avocado toast on gluten free bread. I asked for the bread to be really toasted first b/c often times it isn't and it gets soggy. While the avocado mixture was great they delivered it on soggy gluten free bread. The next morning, they offered it to me again and I declined and asked for a the gluten free Belgian Waffle and was told

È possibile organizzare il secondo piano e dire che il livello superiore è completamente terminato 😂...L'inganno è determinato con Trip.com

L'Hilton Garden Inn è la scelta perfetta per il mio viaggio. L'intera famiglia si sente così bene!

Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.

Dealing with the GM Edwina was by far the worst experience I have ever had with any hotel staff anywhere and I have travelled quite a lot for business. The night before my check in I called the hotel and spoke with Mike regarding an early check in the next day. He said that it would be no problem to arrive as early as 10:30am or 11:00am. The next day when I arrived around noon one of the GMs Edwina was at the counter. I walked in and said “good afternoon, I have a reservation..” though before I could finish she interrupted me and barked at me, “we are full.” I explained that I have a reservation made a week prior and she continued to belligerently interrupt me and barking “we are full” and wound up telling me to “go away” after saying there was no early check in. I said fine I’ll be back at 3pm. Already she was incredibly rude but what she did next stunned me that she is actually employed still, let alone a GM. I walked around the hotel a bit that I would presumably be staying at for the next week and familiarizing myself with the layout; gym, ice machine, elevator etc before returning later to check in. A moment later she came shouting down the hall at me demanding I leave and that I was “not a resident.” I had already provided her with my reservation number. She furthermore yelled at me demanding to know my name and said “I’m cancelling your reservation.” I am amazed Edwina has a job as a GM at a hotel. Hotels are based on hospitality. She was among the most poverty rude and belligerent managers I have ever encountered, and in my business I have met quite a lot of different mangers but no one that bad. Furthermore, I wrote a review on Google as well that for some reason was removed.

I really enjoyed staying here at this property. The front desk staff treated me very well and they gave me all the information, including Wi-Fi and breakfast times as soon as I checked in. The rooms were also very clean and I couldn’t have asked for better. I was very comfortable at this property because everything was absolutely great.

I'm unclear why some poor reviews. We had an excellent experience. Staff were very friendly and pleasant. Shout out to Hannah on the early morning shift. She was a gem. We arrived around 5am and she was outstanding finding us a room at that early hour even though they were full. Note: shuttle only runs after 7am, and you must call to get it. We didn't use cause so early. Uber was around $15. Great amenities including complementary breakfast everyday including premade omelets, Greek yogurt, eggs, bagels, breakfast sandwiches, waffles, drinks. All day coffee and nice fruit flavored water. Very easy free parking. Walmart, McDonalds, and other convenient establishments walking distance. Not much in terms of sight seeing, but very convenient to airport. Nice free small gym, and free pool (didn't use though looked fine). Comfortable newer rooms with kitchens including microwave, even dishwasher large fridge, and full complement of dishes, utensils. Good free wifi and AC. Overall a great experience despite being very full. Never felt rushed and staff very polite and available.

Tutto è stato grande solo se avessero porta USB per caricatori nella stanza.