Hotel in zona Irving Convention Center, Irving

I needed a solo wellness, weekend getaway and used our corporate rate to book a stay here knowing the quality of The Ritz Carlton brand. I hadn't been since it was The Four Seasons. The hotel is quite lovely and has beautiful amenities. The door persons, bellhops and front desk associates were very welcoming and professional. Due to my Gold Elite Status with Bonvoy I received a complimentary upgrade to a corner tower king room with a furnished balcony. I was so blessed to receive this room and loved the view overlooking the pool and outdoor back patios with a slight view of the golf/fitness area. ROOM: The room was so spacious with a separate lounging area, large bathroom, and furnished balcony where I had my coffee/breakfast each morning and sat each night before bed. Unlike some of the other reviews, my room did have blackout curtains (I wouldn't have slept otherwise) and I was able to sleep in both days. The big CON to this room was that I went for a restful, relaxing getaway and the AC wasn't working properly. It was cool when I arrived and would shut off during the night so it kept me up on an off all night long due to it getting hot then cool (never cold) in my room all night long. I called for them to review it the next day and they did and said 'it is fixed'. A sweet front desk person (Jasmine) even came up to my room to show me how to turn the fan on high so it would stay on. The 2nd night was much of the same. The AC is so inconsistent in delivering airflow that I woke up sweating on and off again the 2nd night. DINING: This is the biggest miss for me. Knife Italian was reserved out the first night so I couldn't try it so you either had to do room service or Outlaw, their casual dining. I opted for Outlaw. While there was room for me, there isn't much seating and their menu is very limited but my Las Colinas Salad with brisket was delicious. Service the first night was great. Tried to get a drink and dessert there on Saturday night (not busy that night) and it took 20 mins for a server to approach me. I did try Knife the second night and found that the ambiance was nice but the food for the price is mediocre at best. I am gluten free and I found the food offerings in general for room service, Knife, and Pool bar are very limited. Knife was very hard to find gluten free items and our waiter said that their pastas were technically gluten free b/c they use a 0% flour which I didn't understand. He wasn't very engaging or helpful in my dietary restriction. I did has a poke bowl by the pool the next day and it was fantastic. IN my opinion much better that Knife Italian. Finally, my breakfast on morning one was avocado toast on gluten free bread. I asked for the bread to be really toasted first b/c often times it isn't and it gets soggy. While the avocado mixture was great they delivered it on soggy gluten free bread. The next morning, they offered it to me again and I declined and asked for a the gluten free Belgian Waffle and was told

L'hotel ha una struttura generale molto vecchia, ma la casa è buona, e non c'è molto da scegliere per la colazione.Esci e cammina sul lago artificiale sul lago. La fabbrica di musica Toyota sul lago non è lontana, e può arrivare a 15 minuti a piedi

È possibile organizzare il secondo piano e dire che il livello superiore è completamente terminato 😂...L'inganno è determinato con Trip.com

Grande esperienza di servizio da Brenda Brown e Gabriel Platt!!! Il colazione era grande e Brenda era molto bello, Gabriel mi ha permesso di parcheggiare per un breve tempo davanti perché era pioggia! Mi trattano molto bene e si sono assicurati che il mio soggiorno era grande!!!!!!! Grazie mille e continua a fare il vostro lavoro straordinario!!! Ci vediamo presto, ragazzi!!!

My family was in the area to visit schools. They were very impressed with the construction of the hotel and lay out of the rooms, even the parking lot was nice. Everything was beautiful and very clean. The breakfast buffet was very good too! The location was great! We would certainly stay here again.

My husband and I only intended to stay here one night before an international flight but it got rebooked. We needed to add another night last minute but thankfully there were rooms still available and the staff were very accommodating. We checked in at 11:30pm and it went smoothly. We stayed in a one king room and it was big! Separate living room area with a nice West Elm pull out couch, an office table, TV, a microwave, and mini fridge. We got placed in an ADA room so the toilet and shower room was very spacious. Separate sink area outside with a large full body mirror which I appreciated. I would’ve appreciated more outlets by the bed but they at least had 2 USB ports in each lamp on either side of the bed. My only complaint about the room is that you can clearly hear people talk and walk outside. Continental breakfast from 6:30-9:30am at the lobby. We got there at 9am and there were fresh eggs with cheese, bacon, and crispy potatoes. There was a waffle maker, coffee, tea, hot chocolate, and fruits. There’s a small gym with 5 cardio machines and dumbbells. Next door was the indoor pool which was a good size- didn’t get a chance to try it out though. There were some chairs and tables under umbrellas out on the patio. They offer free shuttle service every hour on the hour to the airport from 7am to 10pm. Unfortunately our rebooked flight was at 5am but it was only a 10 min Uber ride. Overall, we had a great stay here at Springhills Suite DFW. All the staff we’ve encountered were kind and accommodating. I would definitely stay here again if I were ever back in the area!

Tutto è stato grande solo se avessero porta USB per caricatori nella stanza.

Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.

Hotel Westin, Aeroporto di Dallas, Il servizio è molto amichevole e il bus aeroportuale è trasferito in fretta. L'hotel è molto pulito e confortevole! TV 📺 Il sigillo di Saluterà gli ospiti ogni giorno, è molto caldo! Soprattutto il letto nella stanza è stato tagliato e super morbido pulito, Quando è andato a letto, è andato a letto!La struttura della stanza è configurata con stelle! Ma perché il testo cinese è comprensibile Sembra diverso dall'aspetto americano. La prenotazione include due colazioni e due cena, Il caffè è stato tagliato per $10 quando si consuma la cena. Colazione con colazione, pasticceria di latte di caffè, ecc. Puoi mangiare la salsa.Ma... Non è possibile confrontare il colazione dell'hotel Westin a Shanghai.

I am an IHG member who regrets staying at this hotel when there are so many other hotels in the area for convenient airport shuttle service. First, the cleanliness of this hotel is some of the worst I have seen in North America for any time of franchise hotel, especially under IHG. The hotel has cockroaches. There was one running through the lobby and the receptionist was unfazed and took not immediate action to take care of it. This is a tell sign that this must be a common occurrence. The elevator and hallways smell of cigarettes. They are not walking distance to anything and do not have breakfast available. The last straw was the customer service. I had to drop my rental car off earlier than I planned to check out. I called to notify the receptionist I was pulling up to the pick up location. She was clearly not listening because she kept asking what direction did you turn when you left the airport. I kept saying I was coming from the car rental location and going to one of the pick up spots she told me to go to. When I missed the first shuttle they called and notified me the guy already left and could not find me. I said I was waiting and they said he was coming but he never came. I had to get on a different hotel shuttle and then walked to the hotel. Then when I needed to check out and take the shuttle to the airport for my flight, I came down requesting an airport shuttle service expecting a wait. I was told it would be 15 minute wait, which I waited in the lobby standing up facing the reception desk while continuing to work. While standing, clearly visible to the receptionist and manager asked if I reserved a shuttle? I was confused because I just reserved one with the same people. They replied saying the driver already came and left and the next shuttle would not be for another hour. I was shocked and asked why I was not informed while by anyone. They just kept repeating he came in and said shuttle. When I asked why the receptionist that was standing at the desk the entire time did not try to get my attention. The second receptionist says she didn't hear it. So clearly, it was possible for someone standing in the lobby could've missed hearing the shuttle driver. During all of this another customer came in and I stayed quiet about my complaints. I asked if I could talk to the manager, I found out the person at the desk was the manager. There was nothing he could do. He did not say sorry. He offered no way to help. He continued to blame me. I felt completely disrespected. The funniest thing is that the manager is providing terrible customer service while standing next to a stand that says we care about your stay. Please think twice before booking this even if it is the cheaper option and you will be there for one night. You can find better or at least cleaner!