The Westin Irving Convention Center at Las Colinas

Enjoyed this hotel! We were able to stay here after our wedding and were surprised by the hotel with some goodies to enjoy our stay

I stayed at The Westin when in Irving for work. Upon arrival in my rental car the valet never offered assistance with luggage. No doorman or bellman. No dedicated Bonvoy elite line. Front desk never offered assistance with luggage or showed me to the elevator. No newspapers in the lobby. Not even for sale in the makeshift pantry market off the side of the front desk. The pantry market consists of basically assorted items on what looks like a shelf against a side wall. It looks like it was randomly added without much thought or consideration given to the space or offering. At check-in, the front desk only offered me a choice of points or breakfast. Certain tiers of Bonvoy elites are supposed to get a third choice: an amenity. I could have asked for $100 compensation but I didn't. I chose breakfast. I was given vouchers for a daily restaurant breakfast, although the vouchers stated that tip and tax wasn't included. That's certainly not in keeping with other hotels. Elite breakfasts are supposed to be all-inclusive. And I don't know or understand how the hotel charges tax on a free breakfast. There should be zero cost for a free breakfast. Speaking of breakfast, some days the restaurant was open for breakfast with an ala carte menu and some days there was only a buffet with no option for a menu, not even eggs made to order. I skipped the buffet and went to Starbucks about 1 mile away for a breakfast sandwich that was probably better than anything on the buffet. During check-in I asked for a fine dining restaurant recommendation. I was told about a couple chains in the area. Bar Louie was one of the recommendations. Bar Louie is not a fine dining restaurant I was given neither a welcome letter nor a little card in the key packet with restaurant/bar, pool, and club lounge hours. In terms of Bonvoy elite status recognition, I was upgraded to a suite well before my arrival. I didn't ask for the suite, though an upgrade is always appreciated. I noticed the upgrade in the Marriott app and asked Ambassador Services to let the hotel know that I didn't want the suite because it was a handicap suite. I was fine with a standard room. The hotel still gave me the handicap suite, which I ended up rejecting. Additionally, there were some amenities in my room, like beef jerky and peanut butter/chocolate that I don't eat. One of the features of Ambassador elite status with Marriott is a customer profile that includes food/drink/dietary preferences and restrictions. My profile specifically says I don't eat junk food. It also says I have a nut allergy. And yet, I get a welcome amenity that included beef jerky and chocolate. I did get some cans of Diet Pepsi, but they were room temperature and, frankly, I could have grabbed them from the club lounge. I don't care about welcome amenities but if you're going to do one at least make an effort. Especially if you have a customer's preferences. Other than beef jerky connoisseurs, does anyone actually want to receive be

I stayed at The Westin when in Irving for work. Upon arrival in my rental car the valet never offered assistance with luggage. No doorman or bellman. No dedicated Bonvoy elite line. Front desk never offered assistance with luggage or showed me to the elevator. No newspapers in the lobby. Not even for sale in the makeshift pantry market off the side of the front desk. The pantry market consists of basically assorted items on what looks like a shelf against a side wall. It looks like it was randomly added without much thought or consideration given to the space or offering. At check-in, the front desk only offered me a choice of points or breakfast. Certain tiers of Bonvoy elites are supposed to get a third choice: an amenity. I could have asked for $100 compensation but I didn't. I chose breakfast. I was given vouchers for a daily restaurant breakfast, although the vouchers stated that tip and tax wasn't included. That's certainly not in keeping with other hotels. Elite breakfasts are supposed to be all-inclusive. And I don't know or understand how the hotel charges tax on a free breakfast. There should be zero cost for a free breakfast. Speaking of breakfast, some days the restaurant was open for breakfast with an ala carte menu and some days there was only a buffet with no option for a menu, not even eggs made to order. I skipped the buffet and went to Starbucks about 1 mile away for a breakfast sandwich that was probably better than anything on the buffet. During check-in I asked for a fine dining restaurant recommendation. I was told about a couple chains in the area. Bar Louie was one of the recommendations. Bar Louie is not a fine dining restaurant. I was given neither a welcome letter nor a little card in the key packet with restaurant/bar, pool, and club lounge hours. In terms of Bonvoy elite status recognition, I was upgraded to a suite well before my arrival. I didn't ask for the suite, though an upgrade is always appreciated. I noticed the upgrade in the Marriott app and asked Ambassador Services to let the hotel know that I didn't want the suite because it was a handicap suite. I was fine with a standard room. The hotel still gave me the handicap suite, which I ended up rejecting. Additionally, there were some amenities in my room, like beef jerky and peanut butter/chocolate that I don't eat. One of the features of Ambassador elite status with Marriott is a customer profile that includes food/drink/dietary preferences and restrictions. My profile specifically says I don't eat junk food. It also says I have a nut allergy. And yet, I got a welcome amenity that included beef jerky and chocolate. I did get some cans of Diet Pepsi, but they were room temperature and, frankly, I could have grabbed them from the club lounge. I don't care about welcome amenities but if you're going to do one at least make an effort. Especially if you have a customer's preferences. Other than beef jerky connoisseurs, does anyone actually want to receive b

Terrible service at this hotel pool. Went to the pool and the pool server was rude and would not provide us service. When asked why he would not serve us he declined to answer. Terrible hotel and service for the price. When we went and spoke to the front desk and security they told us if we want to order to come down to the first floor to order and bring our own food and beverage up to the pool, terrible customer service.

Went for a Pool Day. 105. 1 Umbrella for whole pool. Time for new management . This claims to bea 4 star hotel. Next time I will call ahead to see if they have everything guest need to have a good experience. No shade is poor management. Thankfully some breeze . .

Great Stay at Westin! High praise for Sarah! Enjoyed a weekend at Westin in Dallas. Beautiful property, wonderful rooms. Rooms had complimentary water, ice nearby, and a great drink / snack / coffee area in lobby. Great restaurant and by far best pool in area. Concierge lounge was closed but Sarah at front desk checked us in, offered breakfast vouchers for us and was unbelievably friendly and professional all weekend. She took care of us multiple times last weekend. The staff at pool and DJ at pool were fun and engaging. Drinks were great and bonus hot tub. The staff at Mesa Mezcal were also very good. Breakfast was amazing! Parking garage is attached to hotel, very modern decor and a 1 min walk from bars, restaurants, and a few min walk to Toyota Music Factory. Had dinner at Yard House and enjoyed a walk around the lake both evenings. We will definitely return to this Westin.

Have stayed her a few times fir a youth conference and they do an amazing job dealing with hundreds of kids and regular guests. Great service from the entire staff. Only negative is that breakfast buffet is worth $12 yet they charge $25! Great location for airports too!

Clean rooms, beautiful hotel. Valet and front desk were really friendly. Beds were comfy and nice window look out. Loved the lobby and room service. They had a coffee stand in lobby with espresso drinks. Great central location. Parking was $40 a night and valet was around $50.

Very nice hotel. Close to restaurants. Friendly staff and nice restaurant/bar. A little expensive was like $5.00 for a ginger-ale and no free refills. Easy check-in and check out. There is a bar near by called Reservior that on Friday and Sat nights have a DJ and music. Would definitely come back here again and would recommend this.