Foto Impiana Hotel Ipoh

Risposta dalla struttura: Dear Syah,Greetings!Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement.We are sorry to hear that your stay was less than satisfactory, and we apologise for the shortcomings highlighted. Rest assured we will continue to improve accordingly.It was a pleasure serving you and we look forward to welcoming you again, should your travels bring you back to Ipoh in the future.Kind regards.The Management,Impiana Hotel Ipoh.

Risposta dalla struttura: Caro Dixon Thum, saluti dall'Impiana Hotel Ipoh! Siamo così felici che tu abbia scelto di stare con noi. La ringraziamo per la sua gentile recensione e per la valutazione ECCELLENTE. Siamo lieti di far parte del tuo bellissimo momento. Apprezziamo le tue gentili parole. Non vediamo l'ora di darvi il benvenuto presto per stare con noi. Cordiali saluti. La direzione, Impiana Hotel Ipoh.

Risposta dalla struttura: Gentile Utente Ospite, saluti! Grazie per aver soggiornato con noi e per aver dedicato del tempo a fornirci preziosi feedback per il miglioramento. Siamo spiacenti di apprendere che il tuo soggiorno è stato meno che soddisfacente e ci scusiamo per le carenze evidenziate. Siate certi che continueremo a migliorare di conseguenza. È stato un piacere servirvi e non vediamo l'ora di darvi il benvenuto di nuovo, qualora i vostri viaggi vi riportassero a Ipoh in futuro. Cordiali saluti. La direzione, Impiana Hotel Ipoh.

Risposta dalla struttura: Dear guest Lupi fiza maryam amani, Thank you for taking the time to share your feedback. We sincerely regret to hear that your recent stay did not meet expectations, particularly due to the ongoing renovation works and limited lift access.We understand how disruptive noise and facility limitations can be—especially when you're here to relax. While our renovation is part of a necessary upgrade to enhance guest experience, we acknowledge that clearer communication prior to your arrival would have better managed expectations.Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with the relevant teams for immediate review, and we are taking steps to minimise guest impact moving forward.We truly hope to have the opportunity to welcome you back in the future under improved circumstances.Warm regards,The Management TeamImpiana Hotel Ipoh

Risposta dalla struttura: Dear Guest User,Greetings from Impiana Hotel Ipoh!Thank you for your kind review and the EXCELLENT rating of our Breakfast at the Coffee House. We are glad that you found our service & food excellent, and I have shared your kind words with Rasul our F&B Executive and the rest of the team and they are all very appreciative of your kind words.We shall also investigate improving the quality of some of the dishes and the addition of more juices at the Breakfast buffet. We look forward to welcoming you back soon. Kind regards.The Management,Impiana Hotel Ipoh.

Risposta dalla struttura: Dear Nat|Krmy,Greetings from Impiana Hotel Ipoh!Thank you for sharing a review of your recent experience. I am so glad to hear that we made a good impression on you. Our team here at Impiana Hotel, Ipoh are committed to providing high-quality customer service.Once again, thank you and we hope you’ll visit us again soon. Kind regards.The Management,Impiana Hotel Ipoh.

Risposta dalla struttura: Dear Kamal Shaedin,Greetings from Impiana Hotel Ipoh!Thank you for sharing an awesome review on your recent stay and the EXCELLENT rating for our hotel. We have taken note of our shortcoming services and will take the necessary steps to improve further in this area.Once again, we are delighted that you truly enjoyed your stay, and we look forward to welcoming you back soon to Impiana Hotel Ipoh. Please do contact us directly for the BEST DEALS ONLINE for your next visit. Till then, our best wishes to you.Kind regards,The Management,Impiana Hotel Ipoh.

Risposta dalla struttura: Dear Juu Daisy,Greetings from Impiana Hotel Ipoh!Thank you for sharing an awesome review on your recent stay and the EXCELLENT rating for our hotel. We have taken note of our shortcoming services and will take the necessary steps to improve further in this area.Once again, we are delighted that you truly enjoyed your stay, and we look forward to welcoming you back soon to Impiana Hotel Ipoh. Please do contact us directly for the BEST DEALS ONLINE for your next visit. Till then, our best wishes to you.Kind regards,The Management,Impiana Hotel Ipoh.

Risposta dalla struttura: Dear DR Helios YP Lim,Greetings!Thank you for staying with us and for taking the time to provide us some invaluable feedback for improvement.We are sorry to hear that our service was less than satisfactory. Rest assured, this is not our usual standards, and we will ensure additional training will be given to our associates at the Front Office for better service delivery in the future.As for the rooms, we apologise for the shortcomings highlighted and will continue to improve accordingly.It was a pleasure serving you and we look forward to welcoming you again, should your travels bring you back to Ipoh in the future.Kind regards.The Management,Impiana Hotel Ipoh.