S9033FJmichelleh
18 agosto 2024
This is not an 4 star hotel in the slightest bit. Aeden was beyond rude. I ordered an aperol spritz, world-wide recipe is known as 3 oz Prosecco, 2 oz aperol, & 1 oz club soda. When the drink came as barely pink I asked for it to made properly. They refused to make it & charged me for the drink I didn’t consume after I was told it would be taken off. Aeden went on to try & insult & belittle me by acting extremely unprofessional, questioning in what country the actual recipe is used. Dear Aeden, I requested them in Scotland & was served the proper formulation without having to tell them the ratios. It was only your establishment that watered down their drinks. He told me that the recipe on the back of the bottle was just a suggestion. Thankfully reception came through & resolved our issue in a professional manner. Hopefully he will learn from her example as how to properly handle one’s self. Overall the restaurant was a horrible experience. The food was not good & they are not accommodating in the slightest bit. Again, this is not a 4 star hotel. The room itself needed a deep clean. The baseboards in the bathrooms were dirty, as were the walls. The hand sprayer in the shower had mildew in it, please see photos. I would not stay here again & I would advise everyone to avoid.
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