Hotel μ Style Inuyama Experience

Great location near the station. Very clean well maintained and with superb public onsen not crowded at all almost like private bath! More importantly staff are friendly and going the extra.miles.ensuring guests experience are met!

The hotel locates just next to the train station, it is extremely convenient. The staff is very helpful, they help my brother bring our luggages to the station when we all gone for shopping. The facility is very new, the noise reduction function of the windows are perfect. It is so quiet even our rooms are jut next to the train rails. One point needs to appreciate is the basket for towels, it is so well prepared and detail minded that I just need to pick it up and then can go to the hot spring directly. I particularly enjoy the resting room at the public hot spring area. The environment is clean, tidy and relax. For the breakfast, the type of food is just enough, not too many and not too few. The quality is good in general. Just one suggestion for improvement, please provide a weight machine for luggages. It will be more convenient for the shoping lovers like us to check if our luggages are overweight. Please kindly consider.

Due to an error I made while booking, I mistakenly booked the hotel for 25/9 instead of the intended 26/9, and I was unaware of this mistake until i rushed into the lobby. When I arrived at the hotel, it was already dark, and the staff informed me that there was no reservation under my name and discovered that the booking was for the previous day. While I contacted Trip.com’s customer service, a senior hotel staff member who spoke Mandarin diligently followed up on my situation. She was very attentive, constantly reassuring me and stating that they had a room for me. I am very grateful for her support; however, the other two staff members on duty seemed a bit impatient. Even when I thanked them after the issue was resolved, they did not make any eye contact with me, which is very rare in Japan. I hope this was just an isolated incident. After successfully contacting Trip.com’s customer service, they said they would directly contact the hotel, and if the hotel cooperated, they could change the check-in date for free. Fortunately, the hotel manager unconditionally assisted in changing the check-in date, and I was able to check in smoothly that night. This incident also increased my impression and confidence in Trip.com. I specifically wrote this experience to express my gratitude to the Trip.com team!

So convenient, only a few steps from Inuyama station. Some staff spoke English very well and the breakfast was delicious. I loved the public bath, and the fact it was open until 11pm. The room was really welcoming and clean. I enjoyed staying here.

Good destination, very helpful staff. We will come again if go to there again.

Good Location. Giant bed for style A room. Room is rather small. Nice buffet breakfast.