Columbia Club

I was supposed to stay here the end of June on a 90 degree day. The lobby and common areas were not air conditioned as I entered the hotel but I had hopes that my room would be. I got to my room and the window was open with tape and a random plastic vent- which was just bringing in outside air. The air conditioner didn’t work so i went back to the front lobby and they initially said to just wait in my room for an engineer to come fix it. (Which was a form of torture since it was 90 degrees and humid) So i went back down to the lobby and they proceeded to put me into another room where the air conditioning didn’t work. It was pretty clear they don’t have functioning air conditioning- or at least a system that can compete with 90 degree weather. So i asked for a refund - i was very polite and just said that They can give me a refund or i can submit a case with my credit card company since i have pictures (but if I have to submit a case with my credit card company I will give bad reviews. So i left it up to them). They said sorry we won’t give you a refund. So here is my promised bad review 😃.

Location great. Service very lackluster. Staff will leave the lobby completely unattended for significantly long periods of time. As we returned to pick our bags up from checkout, we had to ring the door bell several times and call the hotel (no one answered) finally someone came to the door but there was no one at the front desk. Turns out they charged us for valet for three nights (we didn’t have a car) and for beverages we didn’t consume. We finally left since the lobby was empty and will call to get it sorted later. Avoid this hotel if you want a property with engaging staff. See attached photo for unmanned front desk. What if someone were checking in? Horrible first impression. Also the bathroom was falling apart.