New Hotel Collection Harbourside

This was a terrible stay. I had a connecting condo with a connecting door and heard the neighbors the entire night. Zero sound proof.

A $30/day resort fee was added to advertised daily rate. Was told the fee was for parking which was on the street, Wi-Fi, 1 ticket to water park which we never intended to use. We asked for extra towels because of 4 day stay which took 4 calls to get towels. No daily maid service. Clerk was unable to explain final billing correctly. Not what we expected.

Poor sales practices, pool/water park is not included and is very expensive, not to mention every day you have to go to two different places to get the pool passes and then another place to get wrist bands. Don’t post a picture of the water park and then not clearly state the fees in the fine print.

The hotel is close to the beach, shopping, and restaurants. The trolley is easily accessible to go to Clearwater or Treasure Island. The hotel is great for kids with the waterpark being next door. However, the hotel charges a daily resort fee for no reason. The pool is not included in the stay. You get one pass for B units and two passes for A units daily but have to pay for additional passes. They claim to have coffee and tea in the common areas however there is only a coffee shop in the check in area that opens at 8 and coffee can be purchased. There is a coffee maker in the room. The hotel seems to focus on selling time share. We had a B unit and there is not a dresser, only a t.v stand with two drawers and a night stand with a drawer, and one closet. There are laundry machines which cost two dollars per wash and two dollars to dry, there are not change machines. A units have there own laundry.The check in girls were very nice. Great for kids but we will not return to this hotel. The Holiday Inn next door was much nicer, it connects to the pool area as well, and had it's own restaurant and mini golf.

It was good for the kids. Close to everything in the area. Plenty of food options and having a kitchen was key with the family. Cleanliness could use some improvement but overall a good stay.

I booked this facility online and was extremely satisfied with everything. The hotel was excellent in all ways and the staff was exceptional. The rooms were very clean and comfortable. It had all the amenities you will need. The second room had its own refrigerator and coffee maker Access to just about anything you will need is within walking distance. It also has a water park attached to the property which is very convenient for families with children. The morning we were going to check out my husband got up not feeling well. I went to the check in and Maddie was very helpful in getting me information to reserve another night. I spoke with Dustin in reservations and he helped me book another nights stay. Jim McAvoy was very friendly and helpful during my stay. Mariah was helpful with my checkout. I found out while I was there that I had stayed at another one of their hotels in Indian Shores a couple of years ago. I would highly recommend this hotel. I will stay again when I go back. I will also check for an affiliation to the brand when traveling. Thanks to all the staff at New Hotel Collection Harbourside. Deborah Mansfield

Called a “resort” because of kids water park. Basically a hotel room. Too many failings to type but a $30 a day resort fee which was for their Wi-Fi, clean linen, public on street parking and 1 park pass. Front office staff not welcoming with complaints/questions. Upon checkout I informed GM I was going to give this place horrible reviews he said he was sorry to hear that and then walked away. Did nothing to inquire or resolve. Fortunately, Nicole at corporate reservations stepped up and made “right” with me by using common sense.

The noise from the adjoining apartment was as if they and their kids were in bed with us, it was that loud with no sound insulation. The toilet did not work and the beds were worse than a flop house. For $180 a night it was a travesty.

We had no sheets on the beds and no extra blankets and no one to call to get the beds made. Rooms were dirty and doors were broke! We really would appreciate our money back or something