Luna Blanca Resort & Spa

Not enough with sunbeds at the pool. The stuff speaks only Germany or Russian. They don’t understand English well. The water in the shower finished three days in the afternoon. Suddenly when you take a shower there is no water. Lot of noise outside by music and shows. If you have children it will be difficult to sleep with that noise. Some of the employees in the reception are arrogant, not all of them though. The food is good and you have a lot of meals to choose. Good snacks at the beach. Very nice ice cream to choose between. No iron in the room. The air conditioner stops as soon as you open the balcony.

Friendly and helpful staff, clean and the choice of food was exceptional.

The hotel caters well for children. There are two large pools, a pool for very small children and a pool with 4 water slides. The slides are only open between 10am to 12pm and 2pm to 4pm daily. The slides cannot he used outside of these hours. Nothing on the hotel website about this. There is a lot of poolside entertainment which is largely catering for adults but some suitable for children. The hotel in my view is cantered around Turkish and or German tourists. Some of the staff speak in English but many don’t. There is kids entertainment in the evening but again this is mainly catering for Turkish or German guests. The adult entertainment is dubious and risqué at times. All the hotel is smoking and no where is off limits. The food is fine and caters for most. My children enjoyed the food. The food at the Italian restaurant was awful. The buffet was better. On another note, you only get one a la carte dinner if you’re staying 7 nights or more. Not all the restaurants are open every day and you need to book in the morning. Nothing on the hotel website about this. At the buffet, little help is offered in getting a table. You have to fend for yourself. For all the good points, I felt that holiday could have been so much more if the staff were friendlier, more caring and more helpful. When we arrived at reception, we weren’t assisted by anyone and left to sort out our own luggage without the services of a bell boy. Despite the receptionist seeing we were struggling with pushchairs, luggage, no help was offered. Due to an issue with the booking rather than two rooms, we were given a two bed suite until our rooms became available. This was a tactic by the hotel as they had overbooked. The hotel claims not to charge for under 3 year olds but it does, and so we were told to pay an extra 80 euros per night unless we accepted then accommodation on offer. We had no choice but to wait for our rooms to become free after two nights. Housekeeping only tended to the bedding and do not clean on a daily basis. When this was pointed out to the staff, we were told we’d have to wait until the following day for the vacuuming to be done. Even when the bathroom was pointed out the cleaning was not done. Any complaints were dismissed and not taken seriously. We booked a taxi for 7 people for our transfer back to the airport and despite being assured we’d have the correct transport, a five seater was offers to us when there were 7 passengers. When we complained we were told to sort out our own taxi when the hotel was clearly at fault. No assistance was given to rectify this nor were we refunded our money for the 7 seater we paid for. All in all, the staff need lessons on how to treat guests. Had they been more professional, the issues highlighted above would not have felt so big if we had been treated better. It felt like every time we asked for something we were being a nuisance. Some of the waiting staff were very friendly and made us feel very

14-19 Ağustos tarihinde gittiğimiz tatil sonu bütün aile hastanelik olduk.Temizlik berbat ana restoran girişindeki başlayan kötü koku yemek boyu size eşlik ediyor odada balkon kapısını kapatmadan kalmanıza rağmen 5 gece o kötü kokuyu gideremedim her defasında temizlik için gelen görevliye söylememe rağmen çarşaflar düzeltilip geçiliyor yemekler fena değil ama kokudan yiyemiyorsun restoran çalışanları ise Türklerindir ikinci sınıf muamelesi yapıyor unuttum denilip servis geçiştiriliyor ve en bombası iki havuzda da maalesef yüzen kaka vardı Temizlik aradığınız kriterse uzak durun.

My experience at Lunablanca was amazing. Customer service was second to none. The environment is clean, and the staff are friendly. I will definitely visit again and recommend friends and family. Cleanliness 5 Comfort 5 Facilities 5 Staff 5 Thanks for everything.

Stayed at the Luna Blanca for 5 days with my family of four (2 adults, 2 Children). We really enjoyed our stay. The hotel is exactly as shown in the pictures. The location is good, short walk to a lot of shops nearby, right opposite the Mall of Side and a 10-minute walk to the beach. The food in the hotel was good, they had different themes in the evenings and a good variety, and the desserts are excellent. Breakfast was good and a good selection of hot and cold foods available; I can’t fault it. The hotel staff are good and waiters would attend to you for drinks quickly. The rooms were maintained daily and bed covers were changed, we had a good housekeeper who was very friendly. The staff in general are friendly and helpful in my experience. Ice creams, drinks were readily available for adults and children and staff were approachable. The kids enjoyed the poolside restaurant and the lunch and the staff serving were good. The pools were also clean and good to be in, the pool area and the lounge area is also well maintained and kept clean. Plenty of umbrellas for shades and the appearance of the hotel, rooms and pool is nice as shown in pictures. Wi-fi in rooms had good connection and the rooms were a good size (we had the family resort room) the bathroom was nice and served its function (we only had a shower in our room, but it was BIG). In my opinion the hotel is both adult and child friendly, the way it is formatted, adults can also lounge around the pool and be more relaxed with no distractions from children. But there is also the middle pool and the childrens pool with a slide. Which is out of the way and kids can have fun without disturbing adults. In the evenings they had entertainment which was good for the kids and the hotel do excel in the entertainment area well as they hosted different themes/events. I think it’s a good balance for children and adults. Cons: Air conditioning - I feel was controlled centrally and was not readily available and was activated by hotel. It wasn’t extremely hot so it wasn’t too much of an issue, one night it was hot and the AC did work. I would say there is a higher population of german/Russian tourists as opposed to English tourists. To me this was not an issue. Overall, a good experience, happy with my stay and I would recommend this for families, couples and adults. In Antalya, they prefer Euros but I did use Lira, they just convert it from euros to lira. I didn’t buy or use the shops in the hotel.